Quality Analyst

3 weeks ago


Thane, India RI Jobs Full time
Job Title: Quality Analyst - Upstox Inbound Process
Job Description:We are currently hiring two Quality Analysts for our Upstox inbound process at our Airoli location. The Quality Analysts will be responsible for assessing and ensuring the quality of customer interactions, particularly focusing on broking and trading queries. Candidates with a background in broking and trading, excellent communication skills, and a strong eye for detail are encouraged to apply.
Key Responsibilities:1. Conduct quality evaluations of inbound customer interactions related to broking and trading queries to ensure adherence to quality standards and regulatory requirements.2. Analyze customer interactions, identify trends, and provide actionable insights to improve service delivery and customer experience.3. Evaluate customer service representatives' knowledge, communication skills, and adherence to processes through call monitoring and performance assessments.4. Provide constructive feedback and coaching to customer service representatives to enhance their skills and performance.5. Collaborate with training teams to develop and deliver targeted training modules based on quality evaluation results and identified improvement areas.6. Generate reports and analysis on quality performance, trends, and recommendations for management review and decision-making.7. Stay updated on industry best practices, regulatory changes, and Upstox product updates relevant to broking and trading.8. Ensure compliance with quality standards, policies, and procedures.
RequirementsRequirements:- Bachelor's degree in any field.- Previous experience in broking and trading is essential.- Proven experience in quality analysis or quality assurance, preferably in a customer service or contact center environment.- Excellent communication skills, both verbal and written.- Strong analytical skills and attention to detail.- Ability to provide constructive feedback and coaching to drive performance improvement.- Immediate joiner preferred.- Background from both BPO and non-BPO sectors can be considered.
Salary:The salary for this position is in the range of 35,000 to 45,000 INR in hand per month, depending on experience and qualifications.
Note:This is an immediate joining opportunity located in Airoli. Candidates should possess a graduate degree, previous experience in broking and trading, and proven experience in quality analysis or assurance. Background from both BPO and non-BPO sectors can be considered.


  • Thane, India WTW Full time

    About WTW: Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical...


  • thane, India WTW Full time

    About WTW: Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical...


  • Thane, India Talent Corner Full time

    **Job Title**:Manufacturing Quality Control Executive/ Trainee **Experience**: 6 months to 1 year **Key Responsibilities**: Quality Control Procedures: Develop, implement, and maintain quality control procedures and protocols to ensure the consistent quality of manufactured products. Inspection and Testing: Establish and oversee inspection and testing...

  • Data Analyst

    4 weeks ago


    Thane, India Aricent Full time

    Role : Data AnalystJob description :Role & responsibilities :1. Data Collection: Gather data from various sources such as databases, spreadsheets, APIs, and other repositories.2. Data Cleaning and Preprocessing: Scrub, clean, and organize raw data to ensure accuracy and consistency. This might involve handling missing values, removing duplicates, and...


  • Thane, India Hipos Consulting Services LLP Full time

    Job Description : Lead Quality Assurance Engineer - Lending Business We are hiring Lead Quality Assurance / Quality Analyst at one of out leading client in NBFC at Thane- Mumbai.Kindly find below details for the same :Designation - Lead Quality Analyst Skills required : - Expertise in Loan Origination and Loan Management System (LOS/LMS)- Should have...


  • Thane, India UNFYD Full time

    Job Title: Quality Assurance Manager Job Type: Full-time Job Description: UNFYD is seeking a highly skilled and experienced Quality Assurance Manager to join our dynamic team. The Quality Assurance Manager will be responsible for overseeing all aspects of quality assurance and testing processes related to our product development lifecycle. The ideal...


  • Thane, India Revvity Full time

    Business Analyst oversees the development, validation, implementation and day-to-day performance of the SAP MM activities are performed in compliance with industry regulations, site operating procedures, quality/safety policies and cost/processing time activities are done in partnership and collaboration with departments associated with Global Trade,...


  • thane, India Revvity Full time

    Business Analyst oversees the development, validation, implementation and day-to-day performance of the SAP MM activities are performed in compliance with industry regulations, site operating procedures, quality/safety policies and cost/processing time activities are done in partnership and collaboration with departments associated with Global Trade,...


  • Thane, India WTW Full time

    The Role - Actuarial Analyst Working within this rapidly growing global team of over 100 risk consultants, this role will centre on providing actuarial model-based insurance optimisation and captive optimisation advice to a wide range of corporate clients all over the world. You will be hungry to grow the depth and breadth of your actuarial modelling...

  • Data Analyst

    3 weeks ago


    Goa/Pondicherry/Maharashtra/Mumbai/Srinagar/Navi Mumbai/Pune/Thane/Aurangabad/Nasik/Nagpur/Guwahati, IN Aricent Full time

    Role : Data AnalystJob description :Role & responsibilities :1. Data Collection: Gather data from various sources such as databases, spreadsheets, APIs, and other repositories.2. Data Cleaning and Preprocessing: Scrub, clean, and organize raw data to ensure accuracy and consistency. This might involve handling missing values, removing duplicates, and...

  • Data Analyst

    4 weeks ago


    Goa,Pondicherry,Maharashtra,Mumbai,Srinagar,Navi Mumbai,Pune,Thane,Aurangabad,Nasik,Nagpur,Guwahati, India Aricent Full time

    Role : Data AnalystJob description :Role & responsibilities :1. Data Collection: Gather data from various sources such as databases, spreadsheets, APIs, and other repositories.2. Data Cleaning and Preprocessing: Scrub, clean, and organize raw data to ensure accuracy and consistency. This might involve handling missing values, removing duplicates, and...

  • Data Analyst

    4 weeks ago


    Mumbai,Navi Mumbai,Thane, India Servilint Technologies Full time

    Job Description : We are seeking an experienced Data Analyst. The ideal candidate should have a solid background in data engineering, particularly in Python and SQL. The Data Analyst will be responsible for designing, developing, and maintaining data pipelines, ensuring data is collected, processed, and made available for analysis and business...

  • IT Business Analyst

    3 weeks ago


    Mumbai/Navi Mumbai/Maharashtra/Pune/Aurangabad/Nasik/Nagpur/Thane, IN Aricent Full time

    Role : IT Business AnalystJob description :- Working as a Full-Time IT Business Analyst, you will be working with stakeholders and developers to translate business requirements into functional and technical design documents and ensuring that the features or modifications developed from these specifications meet the business requirements by creating and...

  • IT Business Analyst

    4 weeks ago


    Mumbai,Navi Mumbai,Maharashtra,Pune,Aurangabad,Nasik,Nagpur,Thane, India Aricent Full time

    Role : IT Business AnalystJob description :- Working as a Full-Time IT Business Analyst, you will be working with stakeholders and developers to translate business requirements into functional and technical design documents and ensuring that the features or modifications developed from these specifications meet the business requirements by creating and...

  • Senior Developer

    2 weeks ago


    Thane, India Siemens Limited Full time

    At Siemens Energy, we can. Our technology is key, but our people make thedifference. Brilliant minds innovate. They connect, create, and keep us ontrack towards changing the world’s energy systems. Their spirit fuels ourmission.Our culture is defined by caring, agile, respectful, and accountableindividuals. We value excellence of any kind. Sounds like...

  • Back Office Executive

    3 weeks ago


    Thane, India Houzeo Full time

    Designation: Operations Analyst Experience: 2 Years and above Work Hours: 7:30 PM to 5:30 AM (Night Shift) **Responsibilities**: - Entering customer data from source documents within time limits - Compiling, verifying the accuracy, and sorting information to prepare source data for entry -Reviewing data for deficiencies or errors, correcting any...


  • Thane, India Houzeo India Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...


  • Thane, India Vertiv Full time

    Job Title: Oracle EBS SCM Functional ConsultantExperience: 5-6 yearsLocation: ThaneResponsibilities:Business Process Analysis: Collaborate with business stakeholders to understand and analyze Supply Chain Management (SCM) business processes. Identify opportunities for process improvement and optimization within Oracle E-Business Suite (EBS) SCM...


  • Thane, India Vertiv Full time

    Job Title: Oracle EBS SCM Functional Consultant Experience: 5-6 years Location: Thane Responsibilities: Business Process Analysis: Collaborate with business stakeholders to understand and analyze Supply Chain Management (SCM) business processes. Identify opportunities for process improvement and optimization within Oracle E-Business Suite (EBS) SCM...


  • thane, India Vertiv Full time

    Job Title: Oracle EBS SCM Functional Consultant Experience: 5-6 years Location: Thane Responsibilities: Business Process Analysis: Collaborate with business stakeholders to understand and analyze Supply Chain Management (SCM) business processes. Identify opportunities for process improvement and optimization within Oracle E-Business Suite (EBS)...