PS Subject Matter Expert II

4 weeks ago

Hyderabad, India NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

PS Subject Matter Expert

4+ years

Hyderabad

Position Summary

We are looking for a technically savvy Subject Matter Expert who possesses a strong drive for results.

Duties for this position will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and maximize customer satisfaction.

The correct candidate should be able to provide insights on client-to-business interactions, improve customer experience through product support, handle customer requests and address customer concerns.

Successful candidates must be able to communicate clearly and effectively, possess specialized knowledge in a retail point of sale environment, be self-motivated and be a fast learner.

Subject Matter Expert is the main focal point between the customer and the company

Basic Qualifications
Bachelor's Degree in Computer Science, Computer Engineering or Management Information System or relevant field. 
Experience in technical post-sales/support engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services. 
Experience in Internet technologies, standards and protocols, including SQL, scripts, Web architecture and design, xml and json formatting.
Thorough understanding and experience in retail solutions. 
Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus. 
Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences.

Desired Qualifications
Technical programming background, Web Services experience a plus 
Experience with hosting or developing Internet delivered applications, managed security services, enterprise and data center networks

Strong problem-solving and creative thinking

Being capable to manage workflow, build relationships, ask questions, flexible, positive and accept changes are critical to achieve professional success in this job position.

Offers of employment are conditional upon passage of screening criteria applicable to the job

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