PS Subject Matter Expert III
4 weeks ago
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Position Summary:
In this exciting position, you will be responsible for working closely with our customer, helping to implement and support our retail applications. Delivering an iNCRedible customer experience and helping to drive our continued success.
As a PS Subject Matter Expert/Technical Consultant, you will assist customers with management and support of our software products (i.e., Loyalty Pro / Point of sale systems), acting as a subject matter expert on technical capabilities and integrations with our software. Your knowledge of databases and web technologies will allow you to translate business requirements and configure the our products that ultimately make our customers’ lives easier by leveraging our solutions. To our customers, you will be the expert of our software and teach them best practices (that we will train you on).
The role requires you to provide configuration guidance and best practices to customers and understand how our products/ technology can enable the customer’s stated vision.
YOU CAN EXPECT TO:
Work alongside senior team members, to support new functionality and to help meet project deliverables in order to successfully deliver value to our customer Learn to manage our Retail solution applications. Support new functionality and software delivered Manage the technical proposal process and ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed for ongoing projects and BAU activity Work in tandem with Project Managers to serve as the subject matter expert on implementation requirements and relevant technical information Maintain lab environments, both on-premises and in the cloud for testing and deployment activities. Learn Database management skills along with enhancing your database query knowledge Investigate, analyze, and troubleshoot application workflows to provide feedback and / or solutions to developers or our customer. This includes learning performance analysis skills to be able to identify database or Web application improvements Verifying technical defect fixes and solutions when required.YOU HAVE:
7-10 years of experience in an IT Experience in analyzing log files /troubleshooting application and device issues Experience in technical post-sales/support engineering, consulting and/or other customer facing role consulting on, delivering technical products or services Experience in Internet technologies, standards and protocols, including SQL, scripts, Web architecture and design, xml and json formatting. Demonstrated problem solving skills, drive for results, interpersonal savvy and customer focus. Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences. Experience in interacting across technical and business resources from the developer through management Experience in solving technical problems, and follow-through actions including documenting and sharing solutions found.Desired, not mandatory
Experience working in retail, loyalty and/or professional services. Experience with API integrations and Web Services. Experience with IIS / ASP.Net applications Basic programming skills Experience with JIRA / TFS Experience working in an agile project environment. Basic knowledge in Cloud technologiesOffers of employment are conditional upon passage of screening criteria applicable to the job
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