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Business Analyst Product Analyst

5 months ago

Mumbai, India Nexthire Full time
Role: BusinessAnalyst / ProductAnalystExperience:2 Yrs Location:Mumbai (Work from office)
Responsibilities:Business Analysis:Collaborate with cross functional stakeholders to gather andanalyze business requirements identify opportunities for processimprovement and translate business needs into technicalspecifications.
TechnicalSupport: Provide frontline technical support to internal users andcustomers diagnose and resolve issues and escalate complex problemsto appropriate IT teams for resolution. Manage IT help desk ticketsprioritize support requests and ensure timely resolution oftechnical issues to minimize downtime and maintain operationalefficiency.
SolutionDesign and Implementation: Design test and implement technicalsolutions to address business challenges streamline workflows andoptimize operational processes using a combination of off the shelfsoftware custom applications and integrations. Define successcriteria for testing and product acceptance follow through withregular monitoring of metrics and presentation to stakeholders.Ensure implementation plans matchexpectations.
Documentation& Training: Create and maintain technical documentationuser guides and training materialstofacilitate knowledge transfer improve userproficiency and promote self servicesupport.
Requirements:
  • B.E/B.Tech and/orMBA;
  • 2 years of experience as Business Analyst/Product Analyst/ Associate Product Manager (Experience in Wealthmanagement domain would be an addedadvantage)
  • Experience in collaborating withusers and partners is preferred
  • Strongcommunication & managementskills
  • Strong documentationskills
  • Working knowledge of Excel/Googlesheets
  • A great attitude and calmdemeanor
  • Basic knowledge of APIs and SQLqueries.
  • Multitasking in a fast pacedenvironment with customer obsessed and solution orientedapproach

businessanalysis,product analysis,wealth management,big dataanalysis