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Dynamics CRM Consultant

7 months ago

Gurugram, India Giesecke+Devrient Full time

Task & Responsibilities

Analysis of the business needs for the various G+D business units and advising them on the definition and implementation of the CRM requirements Detailing, reviewing business requirements and creating epics, features and user stories accordingly Advising business users on best practices for CRM, development or integration processes Quality assurance of the technical and functional design Analysis of individual customer requirements and designing solutions for MS Dynamics Customer Service and Field Service Contribution to the international rollouts of the Dynamics CRM solution to the subsidiaries Taking ownership of the realization of new features or IT demands in collaboration with the development team Global second level support for Dynamics CRM users Ensuring the ongoing operation in the area Dynamics CRM

Profile

Degree in computer science, economics or comparable 5+ years of professional experience with MS Dynamics CRM Several years of experience in consulting and implementation of solutions based on MS Dynamics Customer Service and Field Service Very good knowledge of creating functional and technical concepts Strong understanding of customer service and field service processes and out-of-the-box features available in MS Dynamics CRM Very good understanding of and ability to configure security groups, roles and teams Strong knowledge of building and configuring CRM forms, views, dashboards and flows Very good Power Platform knowledge – Model driven apps, power automate, Power pages, Power BI Project experience in service processes and their digitization Basic technical knowledge in the Dynamics customizations, JavaScript, C#, .NET, HTML, including plugins, scripting and form creation would be a plus Knowledge and experience with integrating Dynamics with SAP ERP would be a plus Comfortable with using DevOps as backlog and sprint management tool Knowledge about configuration of DevOps CI/CD pipelines would be a plus Very good analytical and communication skills Very good written and spoken English skills Team spirit and an efficient and solution-oriented way of working