Senior Manager

6 days ago

Chennai, India Prov HR Solutions Private Limited Full time

Greetings from PROVHR SOLUTIONS


I am Hiring Senior Manager for Leading NBFC


Preferred candidates: only from from Telesales/BFSI/Insurance/General insurance/Life insurance/ background Only.(Domestic).


Kindly Apply now hema@provhr.in (OR) adithya@provhr.in


Responsible in CSRs supervising the performance of team.


Responsibilities :

  • Minimum 5 years of experience in team handling on BFSI , Telesales team
  • Mange a team of approximately 30 - 40 CSRs
  • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
  • Provides consistent, balanced and timely performance feedback on CSR performance
  • Ensures a positive work environment, continuous learning and a high quality employment experience for your team
  • Provides leadership and manages to all operational standards
  • Applies timely performance management standards and processes
  • Day to day sales/service request management
  • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
  • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

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