SAP CX

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team

We are seeking a skilled Sales & Service Cloud consultant with proven expertise in both solution design and technical implementation to meet the demands of our customer implementation needs. This role offers you the opportunity to:

• Work on global Sales & Service Cloud implementations, helping customers streamline their sales and service processes.
• Expand your skill set in complementary areas, fast-tracking your aspirations to become a Sales or Service Process Architect / CX Solution Architect.
• Refine your consulting skills with focused learning journeys tailored to your career growth and opportunities to explore various aspects of a consultant's journey.
• Gain exposure to diverse industries, enhancing your experience across different business landscapes.

What you’ll do

This role will enable you to develop advanced skills in the specialized solution space of Sales Cloud and Service Cloud while providing opportunities to explore other related solutions within the CX portfolio.

As a Consultant, you will be expected to:

• Perform tasks involved in implementing SAP CX solutions based on customer requirements using predefined methodologies.
• Collaborate with customers to define innovative and future-ready business processes for Sales & Service processes across industries.
• Establish and nurture strong relationships with customers, delivering timely and high-quality consulting services.
• Collaborate with business analysts, developers, and stakeholders to understand requirements and deliver effective solutions.
• Develop both functional and technical designs based on business requirements, translating them into project deliverables.
• Promote a "cloud mindset" within the team, advocating for the adoption of cloud-based solutions and services.
• Implement and advocate for a "clean core" approach, ensuring minimal customization and adherence to standard SAP best practices.
• Continuously learn and adapt to the evolving SAP CX landscape, including the latest SAP technologies, trends, and best practices.
• Support practice/organization-specific initiatives.

What you bring

• 6-15 years of IT experience, with a minimum of 3-4 Full Life Cycle Implementations in the area of Sales & Service Cloud Solution/Roll-Outs experience.
• Ability to design, develop, and implement custom extensions for SAP C4C V1 and V2 using SAP BTP.
• Advanced knowledge of C4C UI Features (screen configuration, layouts, business roles, and other concepts).
• Proficiency in SDK & CPI skills.
• Leverage CAP to create robust and scalable backend logic for C4C extensions.
• Utilize SAP Build to develop low-code/no-code applications that integrate seamlessly with C4C.
• Analyze and troubleshoot technical issues related to C4C extensions.
• Continuously learn and apply the latest SAP C4C and BTP technologies and best practices.
• Design, develop, and implement AI-driven extensions for SAP CX solutions using SAP BTP and SAP Business AI services.
• SAP certification in CX Sales or Service Cloud.
• Experience in Agile and SAP Activate methodology.
• Strong presentation and communication skills with fluency in English.
• MCA / B.Tech or B.E. degree.

Desired/Preferred Additional Expertise

• Experience in other SAP CX solutions is an added advantage.
• SAP Certifications in BTP.
• SAP Certified Associate – Backend Developer - SAP Cloud Application Programming Model.
• SAP Certified Associate – Low-Code/No-Code Developer - SAP Build.
• Knowledge of industry-specific solutions (Retail/Consumer/Utilities/Travel, etc.), Lead-To-Cash or Issue-To-Resolution processes, and best practices.
• Familiarity with integration technologies (e.g., APIs, web services).
• Solid understanding of deploying AI Core models and scaling them within SAP ecosystems.
• Experience with Generative AI models for creating innovative applications that enhance customer interactions, personalize user experiences, and automate processes.
• Proficiency in the SAP CX AI Toolkit.
• Experience in AI-powered UX development using SAP Fiori elements and SAPUI5.
• Expertise in JavaScript, Node.js, Java, Python, SAP Cloud SDK, and AI/ML tools.

Job Locations

• Bangalore, Karnataka, India
• Gurgaon, Haryana, India

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407040  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.