Command Center Operator I

2 months ago

Gurugram, India Valvoline Global Full time

Why Valvoline Global Operations?

 

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

 

Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

 

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

Job Overview

Command Center Operator will primarily be responsible for receiving both emergency and non-emergency telephone calls, accessing video surveillance and access control systems, coordinating responses to security and safety incidents. They will provide timely and accurate information and reporting to staff through the use of data available in sensitive databases. Additionally, they will generate incident reports for security, EHS, human resources and ethics and compliance for investigative purposes and act as a liaison between supervision/management and security personnel.

 

Primary Duties and Responsibilities

 

  • Monitors system for alarm signals and responds to alarms using the information provided in instruction screens
  • Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties
  • Works with vendors to complete new store security installations and repairs
  • Serves as a first contact for human resources to assist with basic requests for payroll, benefits, and recruiting question
  • Accept reports of product spills, injuries, security incidents, and a variety of other emergency-related incidents, closely following set procedures and protocols to facilitate first responder actions
  • Receive and document highly confidential employee hotline issues
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion. 

 

Education

High school diploma or equivalent

 

Work Experience

  • 1-2 years in technical or customer support role required
  • Minimum of six months Microsoft Office and data entry experience

 

Knowledge, Skills, and Competencies

 

 

  • Excellent interpersonal and written communication skills required.
  • Ability to maintain self-control during emergency situations, inquires, and complaints
  • Ability to prioritize multiple demands for immediate action
  • Ability to multi-task in a fast-paced environment
  • Must have the ability to work shift work, including weekends, holidays, evenings, and midnight shifts. At times there could be required overtime hours
  • Detail oriented with strong organizational skills

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

 

The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications

  • Command Center Operator I

    2 months ago

    Gurugram, Haryana, India Valvoline Global Full time

    **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one...

  • Security Operations Center Analyst

    20 hours ago

    Gurugram, India Summit Consulting Services Full time

    Job Overview:As a Security Operations Analyst, you will be responsible for triaging security alerts, incidents, and tickets in accordance with established playbooks. You will play a key role in recommending, updating, and documenting improvements to information security playbooks, helping to create new alerts and reduce false positives. You will work with...

  • Security Operations Center Analyst

    14 hours ago

    Gurugram, India Summit Consulting Services Full time

    Job Overview:As a Security Operations Analyst, you will be responsible for triaging security alerts, incidents, and tickets in accordance with established playbooks. You will play a key role in recommending, updating, and documenting improvements to information security playbooks, helping to create new alerts and reduce false positives. You will work with...

  • Security Operations Center Analyst

    23 hours ago

    gurugram, India Summit Consulting Services Full time

    Job Overview:As a Security Operations Analyst, you will be responsible for triaging security alerts, incidents, and tickets in accordance with established playbooks. You will play a key role in recommending, updating, and documenting improvements to information security playbooks, helping to create new alerts and reduce false positives. You will work with...

  • Lead - Inbound Contact Center Operations

    5 months ago

    Gurugram, India Airtel Full time

    Brief about the Role : At Bharti Airtel we are building a digital organization with customer experience at heart of everything we do. We want to create experience benchmarks and be known world-wide for our experience standards .  We are looking for an innovative, bright, and enthusiastic individual who will be able to lead our contact center operations...

  • Center Head

    4 months ago

    Gurugram, India HBS - Hiringlabs Business Solutions Full time

    Job OverviewCenter Head position with 4-10 years of experience, senior level, based in Gurgaon, Chennai. Full-Time employment Qualifications and SkillsLeadershipTeam ManagementStrategic PlanningBudget ManagementCustomer ServiceOperations ManagementCommunicationProfit & Loss ManagementRoles and ResponsibilitiesLead the center operations, overseeing all...

  • Network Operations Center Engineer

    6 days ago

    Gurugram, India T&N Business Services Pvt. Ltd Full time

    JOB DESCRIPTION :We have basically require a NOC(Network Operations Center) Engineer With hands On experience (3-5 years) Control Room Data Center handling which includes Server/Workstation OS(Windows/Linux) Installation, Windows/Linux based customized Application Installation, SQL/PostgreSQL/Other Database installation,Database back-up & cleaning schedule,...

  • Call Center Trainer I

    5 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 1 - 5% GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going...

  • Call Center Trainer I

    5 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Arts **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes...

  • Inp - Call Center Supervisor I

    5 months ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's...

  • Call Center Trainer I

    5 months ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...

  • I&C Commissioning Engineer

    5 months ago

    Gurugram, India Siemens Limited Full time

    Lookingfor challenging role? If you really want to make a difference - make itwith us Siemens Energy is focused on helping customers navigate theworld’s most pressing energy problems. As a world leader in developing and producing the most advancedengineering technologies, we improve lives and further human achievementsworldwide, while also...

  • Area Manager, Sort Center

    4 months ago

    Gurugram, India ATSPL - Haryana Full time

    Job summaryAmazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Operations ManagerManager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/...

  • Call Center Trainer Ii

    6 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft...

  • InP - Operations Supervisor I

    4 weeks ago

    Gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%What you will be doing• Manages the processing environment to protect production systems critical to the success of the business.• Delivers an operations environment that meets...

  • Call Center Trainer Ii

    4 months ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...

  • Country Call Center Operator

    5 months ago

    Gurugram, India Amplifon Full time

    Country Call Center Operator Gurgaon, Haryana, India Position & Grade CRE (English & Hindi (Mandatory) + Any South Language ) Experience Required At least 2 years + with 1 year minimum in Outbound Location Gurgaon Reporting to Team Leader  Job Purpose: Calling fresh leads & follow up clients and make sure the desired number...

  • Inp-call Center Supervisor I

    6 months ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: - Excellent customer service skills that build high levels of customer satisfaction - Excellent verbal and written communication skills - Must be detail-oriented and customer-driven, focusing on...

  • Cloud Operations Engineer I

    3 weeks ago

    Gurugram, India Partech Full time

    Hi there! Have you noticed that the restaurant industry is changing?We are PAR and our purpose is:To deliver solutions that connect people to the restaurants, meals, and moments they love.At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail...

  • Contact Center Solutions-Lead

    2 months ago

    Gurugram, India Allianz Partners Full time

    Qualifications: Bachelor's in communication technology, or related field; master's preferred.5+ years of experience in project/demand management, with a focus on Contact Center solutions.Proven leadership in managing international, culturally diverse teams (5-10 members).Expertise in automation delivery, lifecycle management, and operations.Experience with...