Avaya L3

Found in: Talent IN C2 - 2 weeks ago

Bengaluru, India Black Box Full time

Functional:

Implementation and Upgrading of Avaya Aura Products Including: Communications Manger System Manager Session Manager Application Enablement (AES) Experience Portal Contact Center Products (AACC, Elite, CMS) Session Boarder controller (Avaya & Oracle) Understanding of Avaya Cloud & Bridge. Good Understanding of CMS Reporting- Integrated and Designer. Avaya Messaging Apps- Aura Messaging & IX Messaging Troubleshoot L2/3 level incidents on core Avaya products Participate in P1/P2 escalation calls and provide customer timely updates Open tickets and manage escalations with Avaya and/or other manufacturers if necessary  Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc) Some travel required Periodic on-call required

Skills:

Excellent customer relations/service skills. Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience. Ability to prioritize and handle multiple tasks simultaneously. Strong analytical, reasoning and organizational and project task management skills. Exceptional attention to detail and follow through, including proper documentation. Ability to understand business systems technologies. Excellent Interpersonal Skills Self-motivated & ability to work on own or with teams Ability to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions. ACIS & ACSS - Avaya Aura Core Components certification preferred.  ACIS & ACSS - Avaya Aura Communication Applications certification preferred. ACIS & ACSS - Avaya Equinox Solution with Avaya Aura Collaboration Applications certification preferred.

Experience:

8+ years of Implementation & Support Experience working on Avaya Aura Communications Manager and associated enterprise Avaya products. Proven expertise with Session Manager, System Manager & AES. Expertise with Avaya Contact Center portfolio including EAS, CMS, AAEP Avaya next generation applications such as Equinox, Breeze, etc. a plus Cisco or other networking experience preferred Comprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces. Experience with Avaya Cloud (ACO) and/or Ring Central Cloud (RCO) beneficial)

#LI-SB6

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