Customer Success Manager

4 days ago

Hyderabad, India Ideagen Full time

About Us

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

The Digital Customer Success Manager is a key role within the customer division, the DCSM will work closely with customers, ensuring their satisfaction, retention, and growth. They monitor customer health across the entire journey and take data-driven actions to influence positive behavior.

Responsibilities

Developing and implementing digital customer success strategies: This involves analyzing customer data to identify needs and opportunities and funneling this back to the business to design and deploy digital initiatives such as onboarding programs, in-app guidance, and automated communications.

Utilizing customer engagement tools: DCSMs leverage analytics platforms, CRM systems, and marketing automation tools to track customer activity, measure success metrics, and personalize the customer journey.

Partner with the success, support and professional services departments to effectively troubleshoot customer issues via digital channels.

Educating customers with in-app help and improving customer experience.

Building relationships with customers: While DCSMs primarily interact with customers through digital channels, they also cultivate relationships through personalized outreach, virtual meetings, and participation in online communities.

Driving account expansion with contextual offers and growing lifetime value.

Collecting customer feedback and closing feedback loops

Skills and Experience

Content Creation - Expertise in developing engaging to enhance product adoption.

Data Analysis & Reporting - Ability to analyze digital channel performance, interpret data effectively, and provide actionable insights through comprehensive reporting.

Communication & Writing Skills - Excellent ability to communicate ideas clearly and create compelling written content for a variety of digital platforms.

Customer Journey Knowledge - Deep understanding of the online customer journey and experience, with the ability to leverage this knowledge to improve customer engagement and satisfaction.

Digital Tools Proficiency - Proficient in using a wide range of digital tools and technologies, including but not limited to:

CRM Systems - Proficient in managing customer relationships and interactions through advanced CRM platforms.

Customer Engagement Platforms - Skilled in utilizing platforms designed to enhance customer engagement and feedback

Data Analytics Tools - Capable of employing data analytics tools to glean insights from customer data and digital interactions.

Behaviours

Ambitious  - Drive, Planning & Execution Adventurous  - Flexibility, Resilience & Savvy thinking Community  - Collaboration & Communication

  • Manager of Customer Success

    2 months ago

    hyderabad, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...

  • Manager of Customer Success

    1 week ago

    Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...

  • Manager of Customer Success

    1 week ago

    Hyderabad, Telangana, India Keka HR Full time

    AboutKeka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising...

  • Manager of Customer Success

    2 months ago

    Hyderabad, India Keka HR Full time

    About Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...

  • Manager of Customer Success

    2 months ago

    Hyderabad, India Keka HR Full time

    About Keka has been a silent revolution in the making since our launch 9 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, India Cendyn Full time

    Job Purpose:Reporting to the Director and Assoc Director of Customer Success, the Key Account Customer Success Manager, collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and...

  • Customer Success Manager

    3 weeks ago

    hyderabad, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...

  • Customer Success Manager

    1 month ago

    hyderabad, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...

  • Customer Success Manager

    3 days ago

    Hyderabad, India Dynata Full time

    Dynata is seeking a Customer Success Manager who will take end-to-end ownership of delivering excellent outcomes for Dynata customer issues. This is a new team for Dynata and you will be a pioneer in this space. Customer Success Managers build and manage powerful relationships with our customers. You’ll know you’re successful when our customers are...

  • Customer Success Manager

    1 day ago

    hyderabad, India IOTRL Connect Full time

    About SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the Driving...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:Reporting to the Director and Assoc Director of Customer Success, the Key Account Customer Success Manager, collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and...

  • Customer Success Manager

    3 days ago

    hyderabad, India Epiq Full time

    Description : Summary: The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM...

  • Customer Success Manager

    2 days ago

    Hyderabad, India Epiq Full time

    Description : Summary: The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and...

  • Customer Success Manager

    1 week ago

    hyderabad, India NxtWave Full time

    Role: Success Coach Manager (Retention, Engagement)NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed by Orios Ventures, Better Capital and marquee angels, including founders of some of India’s unicorns.NxtWave is an official partner for NSDC , under the...

  • Customer Success Manager

    1 week ago

    Hyderabad, India NxtWave Full time

    Role: Success Coach Manager (Retention, Engagement)NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed byOrios Ventures, Better Capital and marquee angels, including founders of some of India’s unicorns.NxtWave is an official partner forNSDC, under the...

  • Customer Success Manager

    1 week ago

    Hyderabad, India NxtWave Full time

    Role: Success Coach Manager (Retention, Engagement)NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed byOrios Ventures, Better Capital and marquee angels, including founders of some of India’s unicorns.NxtWave is an official partner forNSDC , under the...

  • Customer Success Manager

    1 week ago

    Hyderabad, India NxtWave Full time

    Role: Success Coach Manager (Retention, Engagement)NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed byOrios Ventures, Better Capital and marquee angels, including founders of some of India’s unicorns.NxtWave is an official partner forNSDC , under the...

  • Customer Success Manager

    1 week ago

    Hyderabad, India HighRadius Full time

    About UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...

  • Customer Success Manager

    4 days ago

    hyderabad, India Ideagen Full time

    About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those...