Support Specialist

4 weeks ago

Bengaluru, India arm limited Full time

Job Description

Job Overview

Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.

Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our Digital Platform tools, evolving over time to form a DevOps structure, to support, design and develop and maintaining live services in a cross-disciplinary and geographically diverse team.

Responsibilities:

Providing L2 and L3 end user support. Support the full development cycle of Arm's applications, platforms and services in line with business requirements. Peer reviewing work to ensure high-quality standards. Maintaining service levels and performance. Continuous service improvement.

Required skills and experience:

Hold at least a in computer science, information technology, or a related field, with at least 3 years of overall experience in a similar role within a large, global organisation. Track record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL. Sitecore 10, JSS, hosting Sitecore on cloud infrastructure, preferably Microsoft Azure Web Apps, Azure SQL databases. Infrastructure as Code: Terraform for cloud infrastructure provisioning. Commercial SaaS solutions and extending / configuring them. , Coveo, Telligent, Wordpress. Azure DevOps for building CI / CD pipelines. JavaScript and TypeScript; Advanced JavaScript (ES6+); TypeScript for type-safe code in front-end and back-end development. Microsoft Azure Cloud Platform, including Azure Functions, Azure AI Search, Azure Web Apps; Other Azure services like Application Insights, Azure Active Directory, and Azure Blob Storage.

Leadership & people skills

Deep technical proficiency supporting and building custom software applications within a cloud platform. You can work autonomously and follow a clear vision from the Technical Team Manager. Actively participate and foster a positive team spirit and can-do attitude. Be comfortable to raise issues and concerns. Experienced working in a global, diverse, and multicultural environment. Experienced with development practices such as Waterfall, Agile

In Return:

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Arm is an equal opportunity employer, committed to providing an environment of mutual respect, where equal opportunities are available to all applicants and colleagues. Arm prohibits discrimination or harassment of any kind based on race/ethnicity, religion, national origin, age, sex, sexual orientation, gender, gender identity and expression, disability, neuro-diversity, pregnancy, medical condition, marital status, citizenship status, military/veteran status, as well as those characteristics protected by applicable laws, regulations and ordinances.

Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

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