GSA Front Office

2 months ago

Coimbatore, India AccorHotel Full time

Front OfficeOperation

  • Participatein daily operations meetings to liaise and coordinate closely withsupport departments regarding general administration and operationsissues
  • Check that all Front Office employeesreport to work punctually and are well groomed before each of theirshift
  • Conduct daily briefings and ensure thatall pertinent information is well received by teammembers
  • Communicate all log entries by DutyManagers to ensure that all issues and concerns raised are closedwith thorough follow up actions
  • Ensure theefficient and effective operation of the Front Office and thatdepartmental standards and procedures set out are strictly adheredto
  • Liaise with Reservations Department in ahigh house situation and recommend actions to be taken. Check onclosedout dates to ensure efforts are made to achieve 100%occupancy with the highest yieldpossible
  • Coordinate full house situations andmakes all necessary arrangements to handle overbooking and pledgerelocates
  • Liaise with Finance Department toensure that credit procedures are properly carriedout
  • Analyze market trend review rooming listand motivate Front Office employees to upsell rooms with the viewof achieving higher yield and increasingrevenue
  • Coordinate and monitor major groupmovements for meetings and conferences and ensure that action planscover all areas of operations handling
  • Makescourtesy calls to VIPS long stay and corporate guest to obtainfeedback and proact to handle any lapses in servicestandards
  • Handle all guest correspondences andensure prompt followups
  • Manage daily roominventory and coordinate with Housekeeping to ensure requestedrooms are cleaned according to arrivaltimes

TeamManagement

  • Interviewselect and recruit Front Officeemployees
  • Identify and develop team memberswith potential
  • Conduct performance review withthe team
  • Constantly monitor team membersappearance attitude and degree ofprofessionalism
  • Prepare detailed inductionprograms for new employees
  • Develop conductmaintain all staff training programs for team members focusing ontheir development needs providing them with new skills to meet thechanging needs of the business
  • Prepare weeklystaff schedules keeping in mind anticipated business operatingbudgets and standards of service
  • Preparepayroll and gratuity reports
  • Conduct monthlydepartmental meetings to provide information to team members obtaintheir feedback rectify operation issues and provide a regular forumfor departmentcommunication

OtherResponsibilities

  • Maintaincomplete knowledge of all food & beverage services outletsand hotel services/features
  • Be well versed inhotel fire & life safety/emergencyprocedures
  • Attend all briefings meetings andtrainings as assigned by management
  • Report forduty on time wearing clean and complete uniform at alltimes
  • Maintain a high standard of personalappearance and hygiene at all times
  • Performother reasonable duties assigned by the Management of theHotel

Qualifications:

Bachelor inHospitality


RemoteWork :

No


EmploymentType :

Fulltime

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