Executives EXL/E/1050052

4 weeks ago

Gurugram, India exl Full time

Job Description

JOB DESCRIPTION 

Position Title, Responsibility Level:  Executive 

Function: Operations

Reports to - 

Assistant Manager – Operations

Permanent/ Temporary: Permanent

Span of Control – 

Nil

Location: 

Gurgaon- C-61

Fraud Detection Specialist

We are seeking talented and self-motivated Dispute Detection Specialist to join our Dispute Operations team. Our candidate will be responsible for all aspects of reviews as it relates to dispute back office; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

Role 

Should have 1+ years’ experience in a dispute and risk related role which includes dispute management on bank account transactions. Reviewing and verifying dispute related requests. Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls. Ensuring compliance with regulatory standards. Ensuring compliance with company/client policies and guidelines. Documenting and effectively communicating reasons for the approval/rejection of transactions.

Responsibilities

Conducts reviews and inquiries on identified and disputed transactions within the specified systems Analyzes and reviews potentially dispute activity, to ensure minimal loss to the organization.  Coordinates cross-functional communication, to resolve dispute situations and provides recommendations to resolve fraud Interacts with members, as needed, who are reporting dispute activity Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted  Enters and maintains accurate case detail notes for all alerts received and reports type of dispute on each occurrence ·Provides escalation and updates to supervisor regarding alerts worked  Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks  Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls

Performance parameters

Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline  

Organizational Relationships

Reports To: Assistant Manager

Skills

Desirable Skills

Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays  Business Etiquette

Technical Skills

Basic strong internet research, Google Docs, and overall PC skills  Typing speed of 30 words with high accuracy

Soft skills

Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience

Education Requirements and Work Experience:

Bachelor's degree required. Exceptional English Comprehension Skills Should have 1+ years’ experience in a dispute and risk related role which includes dispute management on bank account transactions.

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