student transportation service
4 weeks ago
PositionName: OperationsManagerDepartment:Student TransportationServiceJobBrief:This is a role for anexperienced Student transport operations manager with a deepunderstanding of the Student transport business and a large networkof suppliers. Someone who is not only unafraid to be handson andwork from the field but is also tech savvy to operate the latesttransport management software from hisdesk.About thefirm:NVS Travel Solutions isa 17yearold firm that provides mobility services pan India. In 2023NVS has scaled to an owned fleet size of 900 vehicles and also hasits own inhouse tech team which has been building softwaresolutions for the transport industry for the last 4 years makingthe future of this firm bright andgreener.
JobResponsibilities:KeyResponsibility Areas (KRAs):
- Service pricing& P&L of Largeaccounts.
- Student Transport Service deliveryquality standards & process.
- Creditnegotiation and supplier onboarding
- CustomerRetention and account expansionKAM
KeyPerformance Indicators(KPIs):
- Total revenueand Profitability
- SLA & processadherence
- Performance on regular QC/audits
- NPSsurveys
JobRole:
- Interact andengage with clientside stakeholders to
- Understandexpectations
- Collectfeedback
- Buildrelationships
- Grow the transactionvolume.
- Strengthen Ground teams (from scratchif required) by being handson with sourcing and recruitingactivities
- Design Build and Operate MIS for theoperations. This might include both quantitative and qualitativedata not limited to the abovementionedKPIs.
- Regular data tracking and audits of
- regulatorycompliance
- Supplierperformance
Andother KPIs
- Manage theentire endtoend life cycle of all Student transport servicerequirements.
- Developing and implementingtransportation policies andprocedures.
- Analyzing transportation data toidentify areas for improvement.
- Resolvingtransportationrelated issues andcomplaints.
- Staying uptodate on industry trendsandregulations.
PreRequisites:(InterviewCriterion)
- 10 yearsof experience working in the student transportation business in anoperations role that involved manipulating transportation softwaresystems.
- Deep understanding of the life cyclesof Student Transportation Service contracts.
- Askilled negotiator and risk manager with experience in overcomingmultiple kinds of unexpected challenges in the STS business and aproven ability to predict and create processes to avoid or identifyrisks.
- A willingness to work both onsite andfrom the office to deliver superlative customersuccess.
- An extreme ownership attitude with anability to inspire his/her team and lead byexample.
Whyjoin this roleThe STS servicewe provide is of a premium cadre and we serve top clients. Workwith us to bring more quality control and processes to bringenhancement to the Student transport industry and take our businessto the next level. Success in this role would make you next in linefor the Branch Head position. We offer transparency bestinclasssoftware and regular Facetime with the CEO to help yousucceed.
transportation,operations,sts,accountexpansion,operations management,credit negotiations,build strongrelationships,feedback management,nps,revenue analysis,customerretention,tamil,kannada
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