Senior Manager

6 months ago


Mumbai, India Upstox Full time

Location:

 Mumbai
Job description summary: -Liaise with stakeholders across Brand, Product, Growth, and other teams to understand business challenges, ask the right questions, and suggest appropriate research solutions.-Drive strategic and tactical research studies (, U&A, triggers and barriers, brand tracks, funnel diagnostics, concept tests, ad tests) and own the UX research process end to end.-Manage daily research activities, including capturing briefs, designing questionnaires, executing studies, and preparing reports.-Share actionable insights with stakeholders through clear and concise presentations and learning walkthroughs.-Build and maintain relationships with various stakeholder groups.-Collaborate with business intelligence/analytics units and conduct secondary research to provide comprehensive insights.-Mentor and guide a team of moderators/executives, overseeing their daily operations and supporting their technical and personal development.-Manage relationships with agency partners across qualitative and quantitative fields and evaluate new agencies/vendors for improved research outcomes.-Contribute to building the research ecosystem and disseminate research learnings across the organisation through newsletters and consumer immersions.-Assist in fostering a consumer-centric culture and mindset within the organisation.-Able to operate independently without constant manager supervision
Meet your team: You will work closely with the Research, Product and Design team, in addition to other teams, on a day-to-day basis.
Your way to impact: Be self-driven / quick starterHave an ownership mindsetAggressively drive and deliver resultsPassionate about human stories and data
In your day-to-day role you will: -As a Senior Manager - Research & Insights, you will liaise with stakeholders across Brand, Product, Growth, and other teams to understand business challenges and propose research solutions. -Drive strategic and tactical research, including U&A, triggers and barriers, brand tracks, funnel diagnostics, concept tests, and ad tests, while owning the end-to-end UX research process. -Manage day-to-day research activities, including capturing briefs, designing questionnaires, executing studies, and preparing reports.-Share actionable insights with stakeholders through clear presentations. Build and manage relationships with stakeholders, collaborate with business intelligence/analytics units, and conduct secondary research. -Mentor and guide a team of moderators/executives, manage relationships with agency partners, evaluate new agencies/vendors, and seek new solutions to improve research outcomes. -Contribute to building the research ecosystem, disseminate learnings, and foster a consumer-centric culture.
What do you need to bring? -Minimum of 10-12 years of relevant research experience across various qualitative, quantitative, and other methodologies, including 2-3 years in UX research-At least 2-3 years of experience leading a small team-Ability to translate business inquiries into research problems/studies, suggesting appropriate methodologies (study design, sampling, TG selection) and executing accordingly (DG/questionnaire prep, study execution, analysis, and reporting)-Proficient in handling multiple data sets/sources to create compelling and impactful narratives-Strong communication and presentation skills, capable of building credibility through expertise and personal skills-Comfortable interacting with, managing, and presenting to senior stakeholders-Ability to independently manage studies and take ownership with minimal managerial support-Strong analytical, planning, and multi-tasking skills to deliver effectively within business constraints and needs-Ability to operate independently without constant manager supervision
Good-to-haves: Both agency and client side experience is preferredExperience in the financial category is a plusModeration skills are a bonus


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