Customer Service Request Owner
2 weeks ago
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
What you'll do
As a Customer Service Request Owner, you ensure the delivery of robust, downtime-optimized, and highly automated lifecycle management activities within ECS. You will take end-to-end ownership of customer service request fulfillment in the Database Area considering accelerated growth (RISE with SAP). Focus of your activities will be increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations.
The following activities are part of the role as Customer Service Request Owner in the Database Area:
Optimize and stabilize the delivery of customer service requests in time, cost, and quality in a proactive way leveraging analytical tools and capabilities Structure and coordinate activities, and action plans incl. requirements engineering, prioritization, and create aligned timelines for deliverables Drive issue resolution together with the team and utilizing the expert network Manage relationships between different stakeholder groups inside and outside ECS Delivery Create and align test plans, support and perform testing/validation and roll-out activities. Support technology-related projects in a complex environmentWhat you bring
Professional experience as a technical consultant in SAP cloud implementation & migration projects or as a technical project lead with customer interaction Best practices experience in Databases (MSSQL & SAP HANA) / SAP application/technology/solution (SAP Netweaver, SAP ECC & others). Preferable database administration skills in MSSQL (primarily) and SAP HANA/SAP ASE ideally in a multi-cloud environment. Project management skills. Project management certification is a plus Knowledge of E2E Service Request Fulfilment, Incident, Change, Problem & Release Management Supports de-escalations of critical customer situations & reviews KPI Executes and supports problem management and continuous improvement Support tickets handling, bridging customer queries and requirements from technical operations team Knowledge/certification in ITIL, especially Service Request Management Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures Strong skill set in client-facing, customer engagement & operations management Contributes to customer Go-Lives, Release Upgrade and maintenance activities Strong analytical and problem-solving skills Willingness and experience working in international teams Ideally familiar with trending technologies and toolsStrong technical hands on experience in the following areas:
Database Administration skills MSSQL database - MSSQL 2022: Replication (Always ON, Failover cluster, Log shipping, Transactional replication) Additional Preference of knowledge and work experience in SAP HANA / SAP ASE databases, SAP applications like SAP Netweaver, SAP ECC & others Database Upgrades/Updates Database High Availability / Disaster Recovery Backup & Recovery Database system operations know how (multi-cloud)Meet Your Team
SAP Enterprise Cloud Services (ECS) is SAP’s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud.
We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team.
#SAPECSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
-
Customer Service Request Owner
3 days ago
Bengaluru, Karnataka, India SAP Full timeWe help the world run betterWhat you'll do:As a Customer Service Request Owner, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS.You will take end to end ownership of customer service request fulfillment in Database area considering accelerated growth (RISE with SAP). Focus of your...
-
Customer Service Request Owner
3 days ago
Bengaluru, Karnataka, India SAP Full timeBring out your bestWhat you'll doAs a Customer Service Request Owner, you ensure the delivery of robust, downtime-optimized, and highly automated lifecycle management activities within ECS. You will take end-to-end ownership of customer service request fulfillment in the Database Area considering accelerated growth (RISE with SAP). Focus of your activities...
-
Customer Service Request Owner
3 days ago
Bengaluru, Karnataka, India SAP Full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...
-
Customer Service Request Owner
3 days ago
Bengaluru, Karnataka, India SAP Full timeBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Customer Service Request Owner
3 days ago
Bengaluru, Karnataka, India SAP Full timeBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...
-
Customer Service Request Owner
2 weeks ago
Bengaluru, Karnataka, India SAP Full time**Bring out your best** **What you'll do** As a Customer Service Request Owner, you ensure the delivery of robust, downtime-optimized, and highly automated lifecycle management activities within ECS. You will take end-to-end ownership of customer service request fulfillment in the Database Area considering accelerated growth (RISE with SAP). Focus of your...
-
Customer Service Request Owner
2 months ago
Bengaluru, India SAP Full time**We help the world run better** **What you'll do**: As a **Customer Service Request Owner**, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. You will take end to end ownership of customer service request fulfillment in Database area considering accelerated growth (RISE with SAP)....
-
Customer Service Request Owner
2 months ago
Bengaluru, India SAP Full time**We help the world run better** **What you'll do**: As a **Customer Service Request Owner**, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. You will take end to end ownership of customer service request fulfillment in Database area considering accelerated growth (RISE with SAP)....
-
Customer Service Representative
2 weeks ago
Bengaluru, India Quick customer electronic service Full timeCustomer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...
-
Customer Service Executive
1 week ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
-
Service Catalogue
2 months ago
Bengaluru, India Allime Tech Solutions Full timeNotice Period : 45 days or lessJob Description : Role Objectives : The Service Catalogue and Request Management Specialist plays a crucial role in ensuring efficient and effective IT service delivery within an organization. This role involves creating and maintaining the service catalogue, managing service requests, and collaborating with various IT and...
-
Customer Care Executive
3 weeks ago
Bengaluru, India Customer Care Executive Full timeManaging incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...
-
Customer Care Agent
1 week ago
Bengaluru, India 247 customer service Full timeHiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...
-
Bengaluru, Karnataka, India ABB Full timeIS service Owner for Security Consulting ServicesAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB...
-
Product Owner
2 months ago
Bengaluru, India System Soft Technologies Full timeJob Summary:The client is looking for a Product Owner:A Product Owner's main responsibility is to manage the product development process. They gather feature requests, schedule releases, and coordinate sprints. They work closely with cross-functional teams, identify user needs, and ensure the product meets customer expectations.Responsibilities:What are the...
-
Product Owner
1 month ago
Bengaluru, India System Soft Technologies Full timeJob Summary: The client is looking for a Product Owner: A Product Owner‘s main responsibility is to manage the product development process. They gather feature requests, schedule releases, and coordinate sprints. They work closely with cross-functional teams, identify user needs, and ensure the product meets customer expectations. Responsibilities: What...
-
Product Owner
4 weeks ago
Bengaluru, India Siemens Healthineers Full timeThe Product Owner is responsible for the definition and delivery of a part of a product from a customer and market requirement point of view - regarding content, prioritization, quality and customer excitement for a given cost and time frame. - Responsible for a part of the product through the product life cycle from the definition to the phase-out. -...
-
Product Owner
3 weeks ago
Bengaluru, India Siemens Digital Industries Software Full timeThe Product Owner is responsible for the definition and delivery of a part of a product from a customer and market requirement point of view - regarding content, prioritization, quality and customer excitement for a given cost and time frame. - Responsible for a part of the product through the product life cycle from the definition to the phase-out. -...
-
Product Owner
2 weeks ago
Bengaluru, India Siemens Healthineers Full timeThe Product Owner is responsible for the definition and delivery of a part of a product from a customer and market requirement point of view - regarding content, prioritization, quality and customer excitement for a given cost and time frame. - Responsible for a part of the product through the product life cycle from the definition to the phase-out. -...
-
Product Owner
2 months ago
Bengaluru, India System Soft Technologies Full timeJob Summary:The client is looking for a Product Owner:A Product Owner's main responsibility is to manage the product development process. They gather feature requests, schedule releases, and coordinate sprints. They work closely with cross-functional teams, identify user needs, and ensure the product meets customer expectations.Responsibilities:What are the...