Customer Service Request Owner

4 weeks ago

Bengaluru, India SAP Full time

**We help the world run better**

**What you'll do**:
As a **Customer Service Request Owner**, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS.

You will take end to end ownership of customer service request fulfillment in Database area considering accelerated growth (RISE with SAP). Focus of your activities will be increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations.

Following activities are part of the role as Customer Service Request Owner in Database Area:

- Optimize and stabilize the delivery of **customer service** requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities
- Structure and coordinate activities, action plans incl. requirements engineering, prioritization, and create aligned timelines for deliverables
- Drive issue resolution together with the team and utilizing the expert network
- Manage relationship between different stakeholder groups inside and outside ECS Delivery
- Create and align test plans, support and perform testing/validation and roll-out activities
- Support technology-related projects in complex environment

**What you bring**:

- **
4+ Professional experience as a technical consultant in SAP cloud implementation & migration projects** or as technical project lead with customer interaction.
- Knowledge in design and structuring of integrated **E2E Lifecycle Management** Procedures
- Project management skills
- Strong **Database Administration (SAP HANA)** including Upgrades, HA/DR, Backup & Recovery, System Operations know-how ideally in multi-cloud environment would be preferred.
- Strong analytical and problem-solving skills
- Willingness and experience working in international teams
- Ideally familiar with trending technologies and tools

**Our Team**:
SAP Enterprise Cloud Services (ECS) is SAP’s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud.

We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team.

SAPECSCareers

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 350716 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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