Customer Success

1 month ago


Chennai, India Saaki Argus & Averil Consulting Full time

About Client:

ALeading Product development company


Job Description:

  1. Onboarding new customers and guiding themthrough the implementation process.
  2. Establishing strong relationships with clients tounderstand their goals and challenges.
  3. Providing ongoing support and assistance to customersaddressing any inquiries or issues they may have.
  4. Conducting regular checkins with customers to assesssatisfaction and gather feedback.
  5. Collaborating with internal teams to advocate forcustomer needs and drive product improvements.
  6. Identifying opportunities for upselling or crosssellingadditional products or services to existing customers.
  7. Developing and maintaining a deep understanding of ourproducts or services to effectively troubleshoot and providesolutions.
  8. Creating and delivering trainingsessions or materials to educate customers on best practices andmaximize their use of our offerings.

Requirements:

SQL TicketingHRMS


RemoteWork :

No



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