KBS Process Agent

3 days ago


Chennai, India KONE Full time

• Create, maintain (modify, convert, extend, block, delete) and administer data for one of the following processes: Cash & Bank, Purchase to Pay, Contract Administration, Master Data, Billing, Back Reporting, Reporting. Or any other processes being part of the SSC scope.
• Ensure the data input is correctly completed
• Execute the requester data entry or modification received from the Front Officer and upon approval from the Process Manager.
• Contact the unit front officer for information when required.
• Execution of process documentation
• Registration and processing of Incoming & Outgoing documents on time
• Daily reconciliation and corrective actions, if needed.
• Contact Local Front officer for additional documentation
• Log issues and discuss with or escalate to team leader
• Deliver input for proper reporting
• Support process improvements and harmonization activities
• Participation in team meetings, process analysis and improvement actions.
• Make sure process KPI’s are met with high quality standards
• Takes responsibility on complex processing activities
• Checking the documents against company business rules
• Communicate & follow-up with local supervisors in cases of problems via an email-like workflow tool
• Act as a super user on process and / or application level within the team
• Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes.
• Make sure Reporting KPI’s are met with high quality standards
• May initiate process improvements and harmonization activities

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