Salesforce Development

3 weeks ago

Chennai, India UPS India Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Salesforce Service Cloud application is used by Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels• Strong knowledge with Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)• Partisipate in discussions and negotiations with business representatives about requested functionality• Experience with Salesforce Governor limits• Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts• Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On• Experience with data updates / data migration using Data Loader and other Salesforce tools• Participate in the code reviews and ensure the code achieves appropriate test coverage• Analytical skills and ability to debug and resolve issues/defects• Ability to author technical solution approach and design documentation• Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum or other industry leading tools• Salesforce Certification: Admin, Platform Developer 1


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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