Operations Officer

4 weeks ago

Jaipur, India F336 Deutsche India Private Limited, Jaipur Branch Full time

Description

The Associate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure team adherence to all cut-off times and quality of processing as maintained in SLAs. Needs to monitor volume inflow and assist in sufficient resource and workflow allocation in a justifiable manner. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. As a first line of defence individual shall be responsible to ensure all control gaps are addressed in timely manner and BAU controls are adhered to by the junior resources in the team.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

Working on either of Loan Operations processes like – Deal Origination, Funding, Payments, Invoicing, Documentation & Collateral etc.Deal Origination / Account set up: Deal building, documents validation & deal closing with initial fundingServicing related activities: Funding, Repricing, Rollovers, interest and principal payments, deal termination, pay off letter, past dues, and wire allocations.Breaks Management – Working on open breaks in terms of any past dues, Work in progress (WIPs) items or any other breaks to ensure there are no additional funding charges being applied by Treasury and client records are up to date in Loan IQ system. Updating / creating workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing financial issues /breaks, work with finance and treasury to prioritize resolution Ensure proper queue management and group email box queries handling. All requests for the day must be completed by self & team. Reviewing daily benchmark reports (KPIs) for each of the process lines, investigating benchmark breaches (KPIs) with the counterparts and working to improve the process. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Training team members and being first point of escalation for them regarding any process queries and issues Driving Process Improvement through innovation, and involvement of all. Regular connect with stakeholders to understand and prioritize business requirements. Effectively manage risk and foster a robust control environment. Managing volume peaks during peak season i.e. Month end, Quarter end etc. Ensuring all MISs and control evidences are produced, saved and shared as required by self & team.

Your skills and experience

Prior experience in Wealth Management Ops and Deal origination/Loan Ops/servicing payment and finance is a must. Working knowledge of Loan IQ system is a must. Other systems/process knowledge preferred – Kondor, Swift & Payments systems, Loans Reconciliations Strong understanding of Bilateral and syndicated Loan products Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required Follow through skills, Effective communication skills Fluency in Microsoft Office / Outlook / Sharepoint Ability and willingness to work in night shift is a must. Graduates with good academic records. Total experience 6 years Plus in same industry and at least 3 years in Lending Operations is a must Region Supported: US Shift timings – 6:30/7:30 PM to 3:30 AM/4:30 AM IST Region Supported: US

How we’ll support you

Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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