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Manager - Digital Product Management

3 months ago

Bengaluru, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Acquirer Capabilities & Delivery (Product Owner Capability Delivery):

Description/Overview of the Department (standard language to use in all ACD postings-a few words may need to be changed to be role specific):

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world then processing that transaction and getting the merchant paid is up to us. The Acquirer Capability Delivery (ACD) Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for a talented Product leader to join the ACD Products team in delivering efficient, effective, predictable, and compliant transaction processing. As part of the team, you will lead strategy, product development and delivery of solutions to merchants and partners around the world. The success of the role will depend on your ability to lead a globally distributed team, to understand and drive appropriate business architecture, to question and challenge demand through validated business benefit, and have a strong focus on detail.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

Description/Overview: :

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer and Capability Delivery Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for a talented Product Manager to join our team. This role will be responsible for leading end to end cross functional delivery of Capabilities, Features & User stories ensuring capabilities are implemented true to their intent and in a manner that optimizes the future flexibility of the Network and driving regulatory compliance. The success of the role will depend upon the individuals ability to work with a globally distributed team, to understand and drive appropriate business architecture, and have a strong focus on detail.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

How will you make an impact in this role?

·Support the delivery lifecycle through solid engagements & efficient partnership with Customers, Product teams & Technology partners aligning to the enterprise strategy for the network capability & Enterprise Strategic top priorities (STPs)

·As a Product Manager with Network delivery team, own the Backlog & Prioritization of features, Working closing with the Business to understand the requirements

·Partner with Quality team aligning to the Shift Left strategy through early engagements on features and release timelines

·Ensure individual releases across the program drive the successful value delivery on the key program milestones and this delivery is of high quality. Maintaining the delivery pace of the program, without capacity waste, will be a key success metric of the role.

·Manage relationships across multiple business stakeholders like Product & Program Owners, PD&I teams, TD&E & Envisioning teams to support the STPs roadmap through efficient delivery

·Maintain clarity of the minimum viable program delivery and ensure the program has the capacity to deliver its core potential and capabilities.

·Reviewing and accepting engineering deliverables, ensuring it meets all of your requirements

·Have the ability to be able to work with complex cross functional teams: Engineers, Architects, governance & business partners.

·Co-ordinate communication, escalate and facilitate resolution of risks, issues and changes tied to the Product Backlog

·Minimum Qualifications

·Bachelors degree in computer science, computer science engineering, or related experience required

·8+ years of experience working in SAFE Agile methodologies with solid understanding of Product Owner & Product Manger responsibilities

·Project management and planning experience preferred along with working experience on Rally.

·Proven track record of change management and delivery in complex and highly · matrixed organizations.

·High intellectual curiosity, with excellent creative and critical thinking and problem- solving skills

·Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams and influence and drive decisions within cross-functional teams.

·Payments industry experience, preferably including understanding of Network and payment technology and processes for debit/credit processing and policy and operations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.