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Branch Manager

2 months ago

Pudukkottai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
Job Description
  • We are seeking an experienced and dynamic Branch Manager to lead our branch in the financial sector.

  • The Branch Manager will be responsible for overseeing all branch operations, driving business growth, ensuring customer satisfaction, and leading a team of financial professionals.

  • This role requires a strong leader with excellent financial acumen, sales skills, and a customer-centric approach.


Requirements

Leadership and Team Management:

  • Lead, motivate, and develop the branch team to achieve sales targets and provide excellent customer service.
  • Conduct regular performance evaluations, provide coaching, and identify training needs.
  • Foster a positive and productive work environment.

Business Development:

  • Develop and implement strategies to attract new clients and grow existing relationships.
  • Identify and pursue new business opportunities to expand the branch's client base.
  • Collaborate with the marketing team to promote branch services and products.

Customer Service:

  • Ensure high levels of customer satisfaction by addressing customer inquiries and resolving issues promptly.
  • Maintain strong relationships with key clients and stakeholders.
  • Oversee the implementation of customer service standards and best practices.

Financial Management:

  • Manage the branch's financial performance, including budgeting, forecasting, and financial reporting.
  • Monitor and analyze financial metrics to identify areas for improvement.
  • Ensure compliance with financial regulations and company policies.

Operational Management:

  • Oversee daily branch operations to ensure efficiency and compliance with company standards.
  • Manage branch resources, including staff, facilities, and equipment.
  • Implement and monitor internal controls to safeguard branch assets.

Sales and Marketing:

  • Drive sales initiatives and achieve sales targets for branch products and services.
  • Develop and execute marketing plans to increase brand awareness and attract new clients.
  • Monitor market trends and competitor activities to identify opportunities for growth.

Regulatory Compliance:

  • Ensure that the branch operates in compliance with all relevant laws, regulations, and company policies.
  • Maintain up-to-date knowledge of industry regulations and standards.
  • Implement and monitor compliance programs and initiatives.

Skills:

  • Strong leadership and team management skills.
  • Excellent financial acumen and understanding of financial products and services.
  • Exceptional customer service and relationship-building skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in using financial software and MS Office applications.
  • Excellent communication and interpersonal skills.


BenefitsCareer growth 

Requirements
Leadership and Team Management: Lead, motivate, and develop the branch team to achieve sales targets and provide excellent customer service. Conduct regular performance evaluations, provide coaching, and identify training needs. Foster a positive and productive work environment. Business Development: Develop and implement strategies to attract new clients and grow existing relationships. Identify and pursue new business opportunities to expand the branch's client base. Collaborate with the marketing team to promote branch services and products. Customer Service: Ensure high levels of customer satisfaction by addressing customer inquiries and resolving issues promptly. Maintain strong relationships with key clients and stakeholders. Oversee the implementation of customer service standards and best practices. Financial Management: Manage the branch's financial performance, including budgeting, forecasting, and financial reporting. Monitor and analyze financial metrics to identify areas for improvement. Ensure compliance with financial regulations and company policies. Operational Management: Oversee daily branch operations to ensure efficiency and compliance with company standards. Manage branch resources, including staff, facilities, and equipment. Implement and monitor internal controls to safeguard branch assets. Sales and Marketing: Drive sales initiatives and achieve sales targets for branch products and services. Develop and execute marketing plans to increase brand awareness and attract new clients. Monitor market trends and competitor activities to identify opportunities for growth. Regulatory Compliance: Ensure that the branch operates in compliance with all relevant laws, regulations, and company policies. Maintain up-to-date knowledge of industry regulations and standards. Implement and monitor compliance programs and initiatives. Skills: Strong leadership and team management skills. Excellent financial acumen and understanding of financial products and services. Exceptional customer service and relationship-building skills. Strong analytical and problem-solving abilities. Proficiency in using financial software and MS Office applications. Excellent communication and interpersonal skills.