Assistant Manager

4 weeks ago


Gurugram, India Egon Zehnder Full time

The Company

Knowledge Centre India (KCI)

Established in January 2005, KCI in Gurgaon, works in close collaboration with the Global offices of Egon Zehnder. There are 5 teams that make up KCI: Research, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT.

Your Journey at Egon Zehnder Starts Here

At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.”

Requirements

Assistant Manager – CV Capture

The position will be responsible for the day-to-day operations of CV Capture team. This will entail managing a team of Team Leaders, Senior Associates and Associates, as well as workflow management to assist the team to manage day to day allocation, scoping and delivery of incoming global requests.

The incumbent will report to the Head of Department.

Responsibility:

Client Centricity – Communicate and set expectations with the Client. Should be able to convert needs into requirements. Quality Focus – Ensures quality output – doing things right the first time every time. Must have led or worked on Quality Improvement Projects. People Management/Team Building/Training mechanism - building a strong performing team. Analytical bent of mind/Attention to detail/ should be able to understand and analyze data and take actions/ Solution orientation. Identifying and Driving Efficiency - Monitoring productivity and consistently upping the bar (Productivity Management) Hands-on Problem-Solving capability Out of the box thinking and Innovation/Automation of processes or part of processes. Should be able to identify areas which require validation or mistake proofing. Process mapping and re-engineering. Build a robust KRA based performance management process for the team Manage shifts – Streamlining 24 hour operations shop with shifts involved – able to implement sound work allocation techniques. Showcase thought leadership to build creative and insightful solutions. Bring outside in perspective to enhance efficiency and effectiveness of existing processes. Prepare dashboards on key metrics for senior management Foster a culture of agility, elite performance and innovation
Candidate Profile Independent thinker with business acumen and industry knowledge. Thought partner who can brainstorm with other managers on developing need-based MIS systems to ensure flagging of any concerns proactively. Excellent knowledge of MS Office; Collate and manage a data repository for the team and engage in trend analysis. Must have prior relevant experience in Project Management wrt planning, developing, and executing project. Over 5 years of experience in a managerial role as TL or above Experience of working on Digital Transformation, Process automation, Transitions and Setting-up of teams, will be a bonus Preferred – Knowledge of Lean/Six Sigma, Agile, Scrum Master, BPM, Risk Management, Design Thinking, Change Management, Program Management.
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