Product Support Engineer

3 weeks ago

Bengaluru, India IQVIA Full time

Join us on our exciting journey IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. The Analytics Center of Excellence: Our new Analytics Center of Excellence (ACOE) harnesses our global healthcare insights, working closely with our clinical and therapeutic experts to power evidence-driven design, speed site activation and recruit the right patients, faster. This is a new unit within our business, integrated within Clinical Operations. We’re using big data and advanced analytics to derive insights that transform clinical development and bring new medicines to patients faster through successful trial delivery. This multi-functional team is an innovation for our business, requiring entrepreneurial and independent thinking to build our capability. Unique and with a global view, this Center of Excellence is a chance to revolutionize the clinical research industry. Purpose of the Job: We are hiring the ACOE-TSE team. This team is responsible for effective and timely resolution of business and technical queries for product users. These queries are related to multiple ACOE products and offerings which involve advanced analytics on the big data assets and AIML. The overall role of the incumbent is to understand and satisfactorily resolve the queries; to provide an informative and supportive first point of contact, and to assist all our stakeholders in making the best use of products from the ACOE team. Principal Accountabilities: 1. Technical System Engineering (TSE) plays crucial role in ensuring that users of Analytics Centre of Excellence (ACOE) products and services receive timely resolution for the issues 2. Single point of contact (provides L1 and L2 technical support) for the product user community of several Analytics Centre of Excellence (ACOE) products. 3. Team is involved in assessing & resolving issues/query raised (on Service-Now VIA platform) by product users and proactively work with product team (includes Product manager and development team) for timely resolution. 4. Analyzing and identifying technical issues (both frontend & backend) reported by users and providing solution to the same, either through direct assistance or by guiding users through troubleshooting steps Copyright © 2024 IQVIA. All Rights Reserved. Confidential and Proprietary. Page 1 5. Team is also responsible for developing and maintaining a comprehensive knowledge base of FAQs and troubleshooting guides. 6. Keeping documentation up to date based on new product releases, features etc. 7. Keeping users informed about knows issues, product updates and resolutions. 8. Tracking Key performance indicators (KPIs) by publishing various product dashboards 9. Collaborating with Product users, dev teams, and other up/down stream applications for a unified customer experience 10. Regular connects with product managers/teamsfor effective resolution of users’ issues/queries 11. Drive continuous improvement & provide key health indicatorsfor the products. 12. Ensuring smooth product operations Qualifications: • Bachelor’s or master’s degree in engineering, Computer Science or related field. • Strong analytical and problem-solving skills. • Excellent communications and interpersonal abilities • Ability to work effectively in a team environment. • Eagerness to learn and adapt to new technologies and tools. Preferred skills: • Familiarity with software development methodologies. • Basic understanding of engineering principles and processes. • Prior internship or project experience in a technical role is a plus. Benefits: • Opportunity for professional growth and development. • Mentorship from experienced engineers and technical experts. • Exposure to cutting-edge technologies and projects. • Competitive salary and benefits package. If you are a recent college graduate with a passion for technology and a desire to launch your career in a dynamic environment, we encourage you to apply for this role.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

  • Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India TalentXo Full time

    Job Description : We are looking for a highly motivated Product Support Engineer with 35 years of experience in technical support, preferably in a customerfacing role. The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Acqueon Full time

    Job Title: Product Support Engineer at AcqueonAbout the Company:Acqueon is a customer-centric company that utilizes conversational engagement software to enable brands to interact with consumers through various channels such as voice, messaging, and email. With a focus on maximizing every customer conversation, Acqueon is trusted by 200 clients across...

  • Product Support

    3 weeks ago

    Bengaluru, India Actyv.ai Full time

    **Job Information**: Industry **IT Services** *** City **Bangalore** *** State/Province **Karnataka** *** Country **India** *** Zip/Postal Code **560037** **Product Support Engineer** As a Product Support Engineer, you will be responsible for actyv.ai software support in the pre-sales and post-sales stages and support the customers by taking their...

  • Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India IQVIA Full time

    Join us on our exciting journey at IQVIATM, The Human Data Science CompanyTM, dedicated to using data and science to assist healthcare clients in discovering better solutions for their patients.IQVIA, a result of the merger between IMS Health and Quintiles, offers a wide range of solutions leveraging advances in healthcare information, technology, analytics,...

  • Product Support Engineer

    1 month ago

    Bengaluru, India CallHub Full time

    US Shifts COMPLETELY WORK FROM OFFICE About CallHub CallHub is making personalized communication scalable for political campaigns, nonprofits, advocacy groups, and businesses. We serve more than 5000 customers across six continents, helping with voter registration and GOTV efforts in the US, party leadership races across Canada, advocacy campaigns in...

  • Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Azentio Software Pvt Ltd. Full time

    Job Description :Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE-...

  • Production Support Engineer

    2 months ago

    Bengaluru, India StoneX Full time

    Overview Job Description : Production Support Engineer Position Purpose: The Senior Application Support is a member of the Prod Application team part of Payments team, who takes responsibility for the production environment of all the assigned applications on the Payments landscape and ensure the PROD environment is stable from Business...

  • Production Support

    5 days ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Title: Production Support / Technical Support Engineer- SQL/JavaLocation: Bangalore/ PuneImmediate JoinerPOSITION 20Please keep the below points in mind while sourcing. Work location Bangalore Completely work from office 24x7 shifts Rotational offs Experience (3 6 years) No Hybrid workingSkills:The Technical Support Engineer delivers an exceptional customer...

  • Product Support

    5 days ago

    Bengaluru, Karnataka, India Actyv Full time

    Job Information:IndustryIT Services***CityBangalore***State/ProvinceKarnataka***CountryIndia***Zip/Postal Code560037Product Support EngineerAs a Product Support Engineer, you will be responsible for software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.Requirements: B.E/B.TECH in...

  • Production Support Engineer

    5 days ago

    Bengaluru, India Autonomo Technologies Full time

    Production Support Engineer - Platform EngineeringAre you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can...

  • Production Support Engineer

    5 days ago

    Bengaluru, Karnataka, India ADVANSOFT Full time

    Job Title: Production Support EngineerCompany: Leading Tech SolutionsSkills Required:SQL: Proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.Unix: Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.Python: Strong programming skills in Python for scripting,...

  • Senior Product Support Engineer

    3 weeks ago

    Bengaluru, India Dialpad, Inc. Full time

    About DialpadWork BeautifullyDialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings...

  • Production Support

    5 days ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Title: Production Support / Technical Support Engineer- SQL/Java Location: Bangalore/ Pune Immediate Joiner POSITION 20 Please keep the below points in mind while sourcing. - Work location Bangalore - Completely work from office - 24x7 shifts - Rotational offs - Experience (3 -6 years) - No Hybrid working Skills: The Technical Support Engineer...

  • Senior Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Dialpad, Inc. Full time

    About DialpadWork BeautifullyDialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings...

  • Production Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Autonomo Technologies Full time

    Production Support Engineer - Platform EngineeringAre you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can...

  • Senior Product Support Engineer

    4 weeks ago

    Bengaluru, India Dialpad, Inc. Full time

    About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai...

  • Senior Product Support Engineer

    3 weeks ago

    Bengaluru, India Dialpad, Inc. Full time

    About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai...

  • Senior Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Dialpad, Inc. Full time

    About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and...

  • Product Support Engineer

    2 months ago

    Bengaluru, India TalentXo Full time

    Job Description :- We are looking for a highly motivated Product Support Engineer with 3-5 years of experience in technical support, preferably in a customer-facing role.- The ideal candidate should have a strong background in troubleshooting technical issues, excellent communication skills, and proficiency in at least one scripting language, programming...

  • Production Support Engineer

    7 days ago

    Bengaluru, India Autonomo Technologies Full time

    Production Support Engineer - Platform EngineeringAre you ready to be at the forefront of reshaping the retail landscape with cutting-edge AI technology? Autonomo, a visionary company recognized by Harvard, is leading the charge towards a checkout-free future. Imagine a world where waiting in line at the checkout is a thing of the past—where customers can...