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Lead IT Operations
3 months ago
Basic Information
Unique Job Position (UJP) Lead IT Operations
Reporting To Business IT Head Fashion and Lifestyle (offline)
Value Stream Information Technology
Location Bengaluru
Purpose of the Role
To provide uninterrupted Business continuity across all the applications used by the business.
Lead new projects and act as a SPOC between Business and IT, for driving all new change requests focused on business improvement.
Provide day to day support to business users and help in error resolutions by coordinating with the required stake holders.
Track and monitor the business applications and coordinate with Vendors on issue resolutions.
Activities Performed by the Role
Propose simplification of processes across systems supporting business
Improve operations support and service desk SLAs
Review with Application vendors on upgrades / support and issue resolutions.
Provide support and guidance on new project implementation and enhancement projects
Be the interface to business for resolving issues and solution provided on SAP
Oversee and manage daily operational issues and applications supporting Business
Guide Team members in preparing support documents and testing business applications.
Propose and implement improvements in the daily operational support processes
Be the interface to business for resolving issues and solution provided on SAP
working with a large number of stakeholders and ability to get things done smoothly irrespective of challenges
Coordinating with RCP team to get things done smoothly irrespective of challenges
Working with internal and external vendors on new developments and issue resolutions
Prepare analysis across various IT landscape elements
Review and provide support in managing the security and Governance through Authorization controls
Work with the Central IT team, Business Stakeholders and vendors to take Projects to closure and on time
Identify structure the necessary team for supporting business IT requirements
Define IT Strategy and Roadmap as per Business Strategy
Provide execution rigor to all projects
Implement IT processes and Best practices
Key Performance Indicators & Outcomes:
Deliverables & timelines as per business requirement
Project Management and Integration with new applications
Adherence & compliance to statutory audits
Monitoring of Issue resolutions within set SLA's
Ensure business continuity with minimum system down time