Technical Associate
1 month ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Technical Associate - L1 Service desk support
Responsibilities
·Level 1 IT Technical support
·24/7 support with Rotational Shifts & Weekly Off’s
Strong customer service orientation Need to be flexible with both Voice & Non Voice Support Demonstrated ability to handle multiple tasks with little to no forewarning Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events·Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
·Document & add new issues/solutions to Knowledge Management Repository
·Use of soft skills - Listen, Empathy, Courtesy etc.
·Utilize professional techniques to retain & delight customers.
·Provide quality service & resolve concerns efficiently & professionally
·Above all, take full ownership of the Incident from Creation to Closure
Qualifications we seek in you
Minimum Qualifications
·Graduate in any stream
·Must have relevant experience in the technical support area
Preferred Qualifications/ Skills
Good communication and documentation skills Need to be flexible in working from Office Should have understanding of below Technical Skills:üBasic Networking
üWin 10/11
üMS Office 365
üIE / Edge,Chrome,Firefox
üPC/Laptop/Handheld/Printers
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