Technical Associate
1 month ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Technical Associate - Service Desk
This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintainingaccurate documentation.
Responsibilities
• Assist end users through chat sessions, addressing their queries and concerns promptly.
• Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
• Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
• Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
• Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
• Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
• Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
• Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
Qualifications we seek in you
Minimum Qualifications / Skills
Graduate in any stream
Preferred Qualifications/ Skills
• Good communication skills
• Demonstrateproficiency in the following technical skills:
• PC/Laptop
• Basic Networking
• Chrome, Edge & Mozilla Firefox
• Operating systems
• MS Office 2016
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