Technical Associate

1 month ago


Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Technical Associate - Service Desk

This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintainingaccurate documentation.

Responsibilities

• Assist end users through chat sessions, addressing their queries and concerns promptly.

• Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.

• Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.

• Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.

• Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.

• Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.

• Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

• Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.

Qualifications we seek in you

Minimum Qualifications / Skills

 Graduate in any stream

Preferred Qualifications/ Skills

• Good communication skills

• Demonstrateproficiency in the following technical skills:

• PC/Laptop

• Basic Networking

• Chrome, Edge & Mozilla Firefox

• Operating systems

• MS Office 2016



  • Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on


  • Hyderabad/ Secunderabad, India ESN TECHNOLOGIES Full time

    Apply for Technical Support Associate, Career Progress Consultants in Hyderabad/ Secunderabad for 1 - 3 Year of Experience on TimesJobs.com.

  • Associate Consultant

    3 weeks ago


    Hyderabad, India Ideagen Full time

    About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people...

  • Associate Consultant

    3 weeks ago


    hyderabad, India Ideagen Full time

    About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...


  • Hyderabad/ Secunderabad, India timesjobs Full time

    Responsibilities:Looking for Technical Support Associates who is expertise in taking inbound client services calls for website edits/general questions. Work on cases within Salesforce to resolve website-related issues/requests, performing QA on website edit work.RequirementsExcellent communication skills (both verbal and written)Advanced English...

  • Technical Associate

    3 days ago


    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Technical Associate

    2 weeks ago


    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...


  • Hyderabad, India Calyx Full time

    We’re on a mission to change the future ofclinical research. At Calyx, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you.Apart from job satisfaction, we can offer you:HEALTH:- Medical plan for you and your dependents.- Personal Accident Insurance-...


  • Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Author

    6 days ago


    Hyderabad, India Dhruva Space Full time

    Technical Document Writer - AssociateOverview: As an Associate Technical Document Writer, you will play a crucial role in our organization by creating clear, concise, and accurate technical documents that support our products, procedures, and processes. This role offers an excellent opportunity to collaborate with cross-functional teams and contribute to the...

  • Technical Author

    5 days ago


    Hyderabad, India Dhruva Space Full time

    Technical Document Writer - AssociateOverview: As an Associate Technical Document Writer, you will play a crucial role in our organization by creating clear, concise, and accurate technical documents that support our products, procedures, and processes. This role offers an excellent opportunity to collaborate with cross-functional teams and contribute to the...

  • Technology Associate

    1 month ago


    Hyderabad, India Yardstick Educational Initiatives Pvt Ltd Full time

    Do you possess an experience and passion for providing IT Technical Support? We are looking to hire an ambitious IT expert for our open IT Technical Support position. Your job will be to provide technical support to maintain the organization’s data and software to ensure optimal performance so that end users can maintain a high level of...

  • Technology Associate

    4 weeks ago


    Hyderabad, India Yardstick Educational Initiatives Pvt Ltd Full time

    Do you possess an experience and passion for providing IT Technical Support? We are looking to hire an ambitious IT expert for our open IT Technical Support position. Your job will be to provide technical support to maintain the organization’s data and software to ensure optimal performance so that end users can maintain a high level of...


  • Hyderabad, India Calyx Full time

    We’re on a mission to change the future of clinical research. At Calyx, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal...


  • hyderabad, India Calyx Full time

    We’re on a mission to change the future ofclinical research. At Calyx, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal...


  • Hyderabad, India MoSahay Associate Full time

    Process Type : Voice process, International calling process Grade : H1 Shifts: Rotational shifts - 9 Hours - Evening Shifts, 2 Rotational Round off. **Responsibilities**: - Handle inbound and outbound calls from customers located in various international regions. - Address customer inquiries, concerns, and issues in a professional and efficient manner. -...


  • Hyderabad, India Kofax Full time

    Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...