Quality Analyst

2 months ago


Gurugram, India Agrim Full time
AboutUs

Agrimin a fastgrowing agritech startup building an ondemand B2BAgriinputs marketplace. Agriinputs is a $50bn industry spreadacross Seeds Agro Chemicals Fertilizers AgroTools and Animal Feed.We have scaled up rapidlyacross India with 10% of the overall customer universe alreadyonboarded on the platform.
OurFounders are IIT/ IIM graduates and exentrepreneurs (withsuccessful exits) and we have also built one of the best startupteams with senior executives from Tier1 education institutesecommerce companies such as Amazon Hopscotch Policy Bazaar etc. andexperienced industry professionals from the agriculturesector
  • B2Becommerce marketplace for AgriInputs (Total Market potential of $50billion)
  • Foundedby Exentrepreneurs IIT & IIM Alumni: Mukul Garg and AviJain
  • Backedby 4 Tier1Investors
  • Growing5X Month onMonth
  • Onboarded1000 Manufacturers 100000 Retailers Active acrossIndia
  • 350Full timeemployees
KeyResponsibilities
  • Listento and evaluate recorded customer service calls to assess qualityand adherence to companystandards.
  • Identifyareas of improvement and provide constructive feedback to customerservicerepresentatives.
  • Maintaindetailed records of call evaluations including scores comments andrecommendations.
  • Generateregular reports on call quality metrics and trends for managementreview.
  • Collaboratewith the training team to develop and implement improvement plansbased on evaluationfindings.

RequirementsThe candidate must be well versed with the following skills

  • MicrosoftExcel IntermediateLevel
  • VerbalCommunicationskills
  • WrittenCommunicationSkills
  • AnalyticalThinking
  • PresentationSkills
NOTE: This is 6days working role from office itself (MonSat) inSector66 GurugramHaryana.

Microsoft Excel and Commuincation Skills
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