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Rooms Division Manager

3 months ago

Bengaluru, India GRAND MERCURE Full time
Job Description

Prime Function:

 

  • To plan and execute the activities of Front Office and to ensure adherence to the standards, policies and procedures of Grand Mercure Bangalore.
  • To plan and execute the activities of Housekeeping at Grand Mercure Bangalore to ensure adherence to the standards, policies and procedures.
  • Responsible for the overall operations of events at Grand Mercure Bangalore by ensuring that all sales, product development /creative, marketing, financial, customer service, operational, and data processing/reporting aspect of all events are coordinated with the respective departments.
  • Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
  • Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.

 

Key Responsibilities:

 

Planning

 

  • To plan and execute the activities of Front Office, Housekeeping and Events of Grand Mercure Bangalore

 

People Management

 

  • Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bangalore to ensure maximum cooperation, productivity, morale and guest satisfaction.
  • Ensure that all personnel are well informed of department’s objectives and policies.
  • Support the company’s philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the personnel.
  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

 

Financial Management

 

  • Implement effective Float / House Bank Management.
  • Enforce all cash handling and credit policies.
  • Plan the annual capital and operating budgets for the of Front Office, Housekeeping and Events Departments of Grand Mercure Bangalore and ensure that the expenditure is maintained within the allotted budget.

 

Operational Management

 

  •  Supervise and control all operations according to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits.
  • Responsible for day to day operations of Front Office, Housekeeping and Events Departments of Grand Mercure Bangalore
  • Ensure that guest requests are resolved quickly, efficiently and courteously. 
  • Ensure that grooming & uniform standards are maintained by all team members.
  • Develop relationship with clients & provide personalized guest service.
  • Ensure accurate and timely submission of all reports and administrative work.

Qualifications

  • Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
  • Ability to accept responsibility;
  • Self confidence, motivation, drive and tenacity;
  • Ability to enhance organizational performance;
  • Ability to clearly delegate tasks and responsibilities;
  • Ability to think strategically, inductively, and creatively;
  • And the propensity to recognize and acknowledge other peoples’ ideas.
  • 10+ years of experience in Front Office or Housekeeping
  • Bachelors