Fresher Customer Support

4 weeks ago


Mumbai, India YO HR CONSULTANCY Full time
CompanyOverview:
YO HR CONSULTANCY is a leadingplayer in the recruitment industry offering quality HR services inthe None sector.Role andResponsibilities:
As a Fresher CustomerSupport you will be responsible for ensuring the delivery ofworldclass services to customers understanding their needs andproviding solutions through the financial products offered by thecompany. Primary responsibilities include continuous customerengagement accurate call handling resolution of customer queriesand complaints promotion of digital banking services customerprofiling for crossservicing complaint logging and resolutioncustomer retention sales and crossselling of products and ensuringadherence to quality benchmarks andprocesses.CandidateQualifications:
The ideal candidate shouldpossess a Bachelors or Masters Degree in BFSI/Insurance with 0 to 1year of experience in a sales role within the BFSIindustry.RequiredSkills:
  • CallHandling
  • CustomerEngagement
  • Resolution OfComplaints

customersupport,customer relationship management,bfsi,customerengagement,mis reporting,call handling,cross-selling,sales,digitalbanking services,resolution of complaints,ensuring resolution ofcomplaints,customer needs



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