Service Delivery Manager

4 weeks ago


Hyderabad, India 2coms Full time
Service DeliveryManager

RolePurpose
ManagingReviewers working on system generated triggers/Alerts which relatesto
Sanctions/PEP . Need to do athorough check to understand if thetriggered
individuals/our clientwho is using Client services are same/ Sanctioned tominimize
the Money Launderingrisks and safeguard Wise from Financial crimes.
Lead also need to considervarious AML risk factors and indicators to determine ifthe
Trigger/case needs to beescalated/ required more information from customer bythe
analysts

MajorResponsibilities:

Efficiently Manage alertinvestigations.
Understanding thealert type of Sanctions/PEP depending uponthe
WOC/SDNdata.
Writing a comprehensiveanalysis of the alert activity to support thedecision
to resolve a case or RFIwith customer /escalate for furtheraction.
Contactingcustomer/Internal support team directly for requiredinformation
for clearing acase/Trigger
Report theinvestigation findings for internal review (e.g. Externalresearch
results PEP search review& analysis results from internal systemsearches
etc.)
Understanding the day to day procedural updates and implementingat
dealing withTrigger/Case.
Communicateeffectively with internal and externalpartners
Should haveunderstanding on Highrisk jurisdictionSanction
entity/individualdifferent types of trade sanctions SDNetc.
Build relationships with AMLInvestigations units and effectivelycommunicate
and transferinformation for caseinvestigations
Strong peoplemanagement and leadership skills.
Good Interpersonal skills and the ability to communicate at alllevels including
presentation andpublic speakingskills.

BasicDetails:
Flexible towork any shifts we may need to support the business beyondthe
settimings.
Rotational Weekly off NoFixed Sat & Sun Week off
Training from office
HybridModel (should be flexible to do 100% RTO as perbusiness
requirements)
AML/KYC screening Leading experience 8Years
Skills Competencies andExperience Needed:
Bachelor sDegree
Good written and verbalcommunication skills.
Should bequick learner & Strong decision makingskills
Should be customer/ riskcentric

Should be able to work on stricttimelines
Strong analyticalskills
Ability to understand andinterpret
Flexibility to workshifts
Maintaining a high degreeof knowledge of appropriate laws andregulations.
Preferred anyFinCrime certification.
Experienced of related experience AML Transaction Monitoringalert
clearing escalationinvestigation

AML,KYC

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