Senior Service Consultant MOM/RMS

5 months ago

Bengaluru, India OLR Full time

The Service Consultant is a part of the Application Managed Services team who assists in the support of the production Oracle Retail application software. This includes troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications, and ensuring appropriate documentation is generated for software code wherever necessary for OLR.

Essential Duties and Responsibilities:

 Communicate with clients by providing on-call support as needed, during business and non-business hours

 Support and troubleshoot production client environments

 Take ownership of or assist with the logging, reporting, and resolution of application issues

 Ensure Oracle Retail and OLR development standards are met in all coding practices

 Assist in maintaining the OLR software development environment  Build and test application enhancements and modifications.

 Adhere to all OLR policies, processes, and procedures

 Document or maintain general retail, Oracle Retail, and/or OLR specific practices and standards

 Submit Knowledge articles per standards for clients and internal knowledge sharing

Additional duties as assigned Essential skills:

 Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills

 Demonstrated sense of urgency and willingness to provide exceptional customer service

 The high degree of initiative, accuracy, efficiency, and attention to detail

 Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances

 Ability to maintain confidentiality when dealing with proprietary information

 Strong ability to proactively identify and resolve issues

 Good time management skills

 Ability to be flexible and adapt to change in a complex global organization

 Proficient in MS Office applications (Word, Excel, PowerPoint, Visio)

Education and Experience:

 Bachelors degree in Computer Science or related field of related experience

 Oracle RPM or ReIM (either of the module) experience mandatory

 Eclipse Tool usage and Java packaging is mandatory

 Development and/or systems integration experience preferred

 Retail industry or an associated IT field preferred

 Oracle Retail software experience preferred

 ITIL V3 Foundation certificate preferred


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