Senior Business Systems Analyst

3 weeks ago

Gurugram, India UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


See yourself working for an industry leading healthcare provider as a Digital Experience Business Analyst for our Employee Experience product team, responsible for maintaining and enhancing Allina Health’s employee intranet platform. The Allina Knowledge Network (AKN) is accessed by thousands of employees on a daily basis for information on news, systems and policies. Help develop solutions that make it easy for employees to connect to information and services using digital tools on a intranet, SharePoint based platform. Collaborate with peers in an Agile Scrum development environment. Serve as a key contact to customers and a liaison to Allina Health, Optum and Information Services organization as related to systems support and integration of products. Play a primary support role in the development of strategic product integrations for key initiatives using customer feedback, stakeholder input, and data/analytics. 


As a Business Systems Analyst Intermediate on the Employee Experience product team, you will collaborate with product/scrum team to ensure software is performing as expected based on strategy and user stories/requirements. You will help assess and create system and vendor requirements, fulfill system testing. Standardize, and automate business processes in support of employees and operational leaders. Challenges others’ thinking to create effective and efficient work processes.


Primary Responsibilities:

Implements, modifies, test and administers more complex business systems and applicationsServes as a senior subject matter expert with content, processes and procedures associated with the enterpriseConducts analysis of business and users needs to provide appropriate systems solutionsDesigns special screens, reports, databases, etc. and prepares specifications for system changesLead meetings and direct team problem solving sessionsManages small sized projectsDevelops solutions from concept to completionChampions new and innovative ideas to address business units/system barriers or opportunitiesMonitors other Business Analysts in development methods and processes and implementation of methodsChampions new and innovative ideas to address business units/system barriers or opportunitiesCollaborates with Peer Sr. team members to problem solve or manage projectsPerforms basic cost benefit analysis and/or build vs. buy analysisDevelops data modeling and document data flowPlans for and documents data transformation and mappingDevelops use case descriptions and diagramsPrepares user interface designDevelops and presents conceptual and functional models and prototypes to users for analysis and evaluationComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

3+ years of relevant work experience in business analysis or related role Experience working with stakeholders and/or external vendorsExperience with Agile ScrumExperience in requirements gathering and facilitation


Preferred Qualifications:

Experience with vendor managementExperience with various electronic medical record systems (EMR)Experience with intranet based employee service offeringsExperience with SharePointExperience measuring impact and ROI of operational programs and servicesBackground in digital and or consumer experience core principles


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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