Analyst, Customer Service Officer, Distribution

4 weeks ago


Kolkata, India DBS Bank Full time
Analyst, Customer Service Officer, Distribution -(WD55974)

Job Purpose:
The position ensures to: 
• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service 
• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities 
Fulfil all responsibilities in relation to:
• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers 
• Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

Education / Preferred Qualifications 

Graduate preferably Banking/Commerce 

Core Competencies 
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible 
• Ability to meet deadlines.
• Knowledge about internal/external regulations.


Technical Competencies 
• Good Computer Knowledge

Work Relationship 
• Team player
• Self-motivated and takes initiative



  • kolkata, India DBS Bank Full time

    Analyst, Customer Service Officer, Distribution -(WD55974) Job Purpose: The position ensures to: • Execute all aspects related to branch operations in a timely and effective manner• Ensure effective customer service • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers ...


  • Kolkata, West Bengal, India DBS Bank Full time

    Analyst, Customer Service Officer, Distribution -(WD55974) Job Purpose: The position ensures to: • Execute all aspects related to branch operations in a timely and effective manner • Ensure effective customer service • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers...


  • Kolkata, West Bengal, India Wipro Full time

    Wipro is hiring for Service Desk Analyst role for Kolkata / Pune Hinjewadi location.Interested candidates can share their updated CV on WhatsApp) with the subject line "Service Desk Analyst Pune"Eligibility Criteria : Experience as a Service Desk Analyst on paper is mandatoryExcellent English communication skills is mandatoryEducational Qualification...


  • Kolkata, India DBS Bank Full time

    Customer Service Officer-(WD53681) Job Purpose  Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities  Fulfil all responsibilities in...


  • Kolkata, India DBS Bank Full time

    Customer Service Officer-(WD53681) Job Purpose  Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities  Fulfil all responsibilities in...


  • Kolkata, India Lingdao Mobiles India Pvt Ltd Full time

    **Post - Customer Care Officer** **Gender - Female** **Age - 24 to 32 years** **Job location - Dalhousie, Kolkata** **Job Time - 10:00 am to 6:30 pm (Mon - Sat)** **Qualification - minimum HS** **Experience - 1 to 2 years as a receptionist or customer service** **Responsibility - Have to handle customer and enter customer details in...


  • Kolkata, India DBS Bank Full time

    Officer, Branch Operations Manager, Distribution-(WD54626) Job Purpose Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities  ...


  • Kolkata, India DBS Bank Full time

    Officer, Branch Operations Manager, Distribution-(WD54626) Job Purpose Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities  ...


  • Kolkata, India Tim-Digital Full time

    **Salary**: 10K-16K **Responsibilities**: - Manage all aspects of office administration including but not limited to scheduling appointments, maintaining files, ordering office supplies, and ensuring a clean and organized office environment. - Provide exceptional customer service and ensure clients receive timely and accurate information about company...


  • Kolkata, India Globiva service pvt ltd Full time

    Huge Vacancy for Flipkart sales, cred customer service, Indusind bank, Berger paints **Requirements**: - Excellent communication in English - Minimum HS pass - Ready to work from office - Need immediately joiner. *Salary Range - 13k in-hand to 19k in-hand (Monthly) Jobs location - Salt Lake Sector V PS srijan tech park building 4 floor, Pincode -...


  • Kolkata, West Bengal, India Wipro Full time

    Wipro is hiring for Service Desk Analyst role for Kolkata / Pune Hinjewadi location. Interested candidat es can share the ir updated CV on WhatsApp ) with t he subject line "Service Desk Analyst Pune" Educational Qualification : Graduation is mandatory Desired Candidate Profile Candidate sh ould have minimum 1 year of on paper experience as a Service Desk...


  • Kolkata, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring for Customer Service Advisor (Outbound) Must have experience in BPO Customer Service Minimum 3-4 years Fluent English Required Salary Max 70k - 80k Work from home Rotational Shift If interested in the above mentioned Opening kindly contact on the below given Number. **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work...


  • Kolkata, India British Council Full time

    Customer Services and sales officer **Date**:14-Mar-2023 **Location**: Kolkata, South Asia, IN New Delhi, South Asia, IN Chennai, South Asia, IN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them...


  • Kolkata, West Bengal, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...


  • Kolkata, India Career Comfort Full time

    **>> Position**:International Inbound Voice Process **>> Location**: Kolkata location (Salt lake, Sector 5) **>> Type**: Full-time, Night shift, Work from office **>> Industry**:Bpo/telecaller sector & Healthcare industry Are you ready to take your career to the global stage? We're thrilled to offer an exceptional opportunity for dedicated individuals to...


  • Kolkata, West Bengal, India British Council Full time

    Customer Services and sales officerDate:14-Mar-2023Location: Kolkata, South Asia, INNew Delhi, South Asia, INChennai, South Asia, INCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence...


  • Kolkata, India ManpowerGroup Service Pvt Ltd Full time

    **Salary**: ₹20,000.00 - ₹28,882.33 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift - Flexible shift - Monday to Friday - Morning shift - Night shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute...


  • Kolkata, India Career Comfort Full time

    re you ready to take your career to the global stage? We're thrilled to offer an exceptional opportunity for dedicated individuals to join our dynamic team in the International Inbound Process. If you're passionate about providing top-notch customer service, and thrive in a fast-paced environment, we want to hear from you **>> Position**:International...


  • Kolkata, India Punjab National Bank MetLife Full time

    Punjab National Bank MetLifeTIME: 10.00am - 6.00pmAGE.: 18 to 30 yearsEdu Qual. : 12 to any degreeWork.: Work From Office*Fresher and Experience both can apply.*NO CONSULTANCY, NO HIDDEN CHARGESSet distribution goals and plan and manage distribution operations to achieve the set goals.Identify resources, perform workload assignments and provide assistances...


  • Kolkata, West Bengal, India Punjab National Bank MetLife Full time

    Punjab National Bank MetLifeTIME: 10.00am - 6.00pmAGE.: 18 to 30 yearsEdu Qual: 12 to any degreeWork.: Work From Office*Fresher and Experience both can apply.*NO CONSULTANCY, NO HIDDEN CHARGESSet distribution goals and plan and manage distribution operations to achieve the set goals.Identify resources, perform workload assignments and provide assistances...