Support Engineer

1 week ago

Noida, India Grafana Labs Full time
Candidates must be located in an Indian time zone.As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.

Responsibilities:

Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) Utilizing SSO/SAML experience to help customers in securing their Grafana instancesEvaluating errors or discrepancies within customer dashboard panels and determining root causeReviewing configuration files and recommending best practices (Debug logs, JSON, YAML)Troubleshooting connectivity to various data sources and pluginsOpening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilitiesAssessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chatContribute to internal knowledge base and share information about technical issues within your teamGather and share customer feedback with Product, Sales, and Customer Success teamsProvide training to new and existing team members and help with the onboarding process for new customers

Requirements:

3+ Years of experience in a Support Engineer role A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technologyYou must be proficient in the troubleshooting process and have strong researching skillsWe’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologiesSolid experience with CRM software, help desk software and remote support toolsExperience delivering client-focussed solutions to customer needs

In India, the Base compensation range for this role is INR 3,673,000 to INR 5,453,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed .

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

  • Support Engineer

    4 weeks ago

    Noida, India BrandMuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media...

  • Support Engineer

    1 week ago

    noida, India BrandMuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media...

  • Infrastructure Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: June 13, Share on Linkedin Share on Twitter Share on Facebook ...

  • engineer, remote support

    2 weeks ago

    Noida, Uttar Pradesh, India Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Cloud Support Engineer

    3 weeks ago

    Noida, India Oracle Full time

    Job Description As part of the Cloud Assist Team within Oracle’s Cloud infrastructure organization, you and your team will be responsible for supporting Account Provisioning, Cloud Account management & administration, Billing and cost management issues for OCI customers.  Overview The Oracle Cloud Infrastructure support team is built with an...

  • Cloud Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Oracle Full time

    Job Description As part of the Cloud Assist Team within Oracle's Cloud infrastructure organization, you and your team will be responsible for supporting Account Provisioning, Cloud Account management & administration, Billing and cost management issues for OCI customers. Overview The Oracle Cloud Infrastructure support team is built with an...

  • L2 Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India DesignNex Technologies Full time

    Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.Responsibilities : Preparation of test setups in production environment. Identify,...

  • Product Support Engineer

    1 month ago

    Noida, India Singular Full time

    We’re seeking experienced Product Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team. In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. ...

  • Application Support Engineer

    4 weeks ago

    Noida, India Acutec Global Services LLP Full time

    Provide ongoing support on various flavors of Linux for different types of applications and use cases in a production environment.Configure and manage different types of Linux services (Web, DNS, Email, etc.).Should be good at learning new technologies based on Internet search and administrative guides.Assist in the design and development of open-source...

  • Application Support Engineer

    1 week ago

    Noida, India Infogain Full time

    Application Support Engineer (Associate) with skills Application Support Engineer, Application Engineer for location Noida, India Posted on: June 28, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Location – Noida /work from Office/ Night Shift Candidate Location – Noida Responsibilities: Agent...

  • Application Support Engineer

    1 week ago

    noida, India Infogain Full time

    Application Support Engineer (Associate) with skills Application Support Engineer, Application Engineer for location Noida, India Posted on: June 26, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Location – Noida /work from Office/ Night Shift Candidate Location – Noida Responsibilities:...

  • Application Support Engineer

    5 days ago

    Noida, India Infogain Full time

    Application Support Engineer (Associate) with skills Application Support Engineer, Application Engineer for location Noida, India Posted on: July 02, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Location – Noida /work from Office/ Night Shift Candidate Location – Noida Responsibilities: Agent...

  • Application Support Engineer

    3 days ago

    noida, India Infogain Full time

    Application Support Engineer (Associate) with skills Application Support Engineer, Application Engineer for location Noida, India Posted on: July 02, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Location – Noida /work from Office/ Night Shift Candidate Location – Noida Responsibilities:...

  • Application Support Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Acutec Global Services LLP Full time

    Provide ongoing support on various flavors of Linux for different types of applications and use cases in a production environment.Configure and manage different types of Linux services (Web, DNS, Email, etc.).Should be good at learning new technologies based on Internet search and administrative guides.Assist in the design and development of open-source...

  • L2 Support Engineer

    1 week ago

    noida, India Outworks Solutions Private Ltd. Full time

    Outwork Solution is Hiring L2 Support engineer for Noida location. PFB the detail Job Description: 1. Proactively monitors front-end components (Customer and Platform solutions). 2. Monitor VMs and Database and other critical jobs running on a server and initial research on any alert 3. Quickly responds to incident emails and support calls. Identifies, and...

  • Infrastructure Support Engineer

    1 week ago

    Noida, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: June 26, Share on Linkedin Share on Twitter Share on Facebook...

  • Infrastructure Support Engineer

    3 weeks ago

    noida, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: June 13, Share on Linkedin Share on Twitter Share on...

  • Infrastructure Support Engineer

    3 days ago

    noida, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: July 02, Share on Linkedin Share on Twitter Share on...

  • Infrastructure Support Engineer

    5 days ago

    Noida, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills AD DC DHCP DNS, Infrastructure Support L1, VMWare, Infrastructure Support, System Administrator, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: July 02, Share on Linkedin Share on Twitter Share on Facebook...

  • Technical Support Engineering

    1 week ago

    Noida, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...