![Infogain](https://media.trabajo.org/img/noimg.jpg)
Application Support Engineer
3 days ago
Application Support Engineer (Associate) with skills Application Support Engineer, Application Engineer for location Noida, India
Posted on: June 28, Share on Linkedin Share on Twitter Share on Facebook
ROLES & RESPONSIBILITIES
Job Location – Noida /work from Office/ Night Shift
Candidate Location – Noida
Responsibilities: Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the SLA s in the ticketing system. Provides telephone support to end-users on hardware, XStore , ORPOS software and other store system related issues. Tracks, takes ownership of issues, Resolves issues and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned. Works with Level 3 and other escalation points to resolve technical issues. Provides Remote Access Support through various VPN connections. Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging. Follows up with existing tickets/inquiries, as appropriate. Accurately classifies and records details of inquiries into a web-based ticketing system. Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.
Must Have:
· Strong team player Excellent written and verbal communication skills.
· The ability to learn quickly and independently.
· Be passionate about helping people and resolving issues.
· Initiative to use available solution articles and resources to solve problems and take ownership of ticketed issues.
· Must be self-directed at troubleshooting issues; understand documented service levels and know when/who to escalate an issue to the next level of support.
· Strong interpersonal skills are required. Ability to understand that user s needs are just as important as uncovering the technical solution.
· Strong attention to detail, organizational skills and ability to follow-through.
Required Skills:
· Minimum of 3 years’ experience in a customer/user support role.
· Troubleshooting skills required.
· Strong interpersonal communication and customer service skills
· Ability to quickly learn business applications and apply this knowledge to assist end users.
· Proficient in Windows 7 and use of the Internet.
· Must have the ability to multi-task and work well in a fast-paced team environment.
· Must have strong analytical and problem-solving skills.
· Ability to maintain a friendly, upbeat and positive attitude.
Good to Have :
· Minimum 2 years knowledge of Retail POS systems on Micros Xstore , at least version 7 of Xstore. Knowledge in SQL server or and database s Knowledge of Xstore functionality and structure Strong customer service, verbal and written communication skills required.
--, Not Started, Completed, In-Progress, Go live, Callback , On Hold
EXPERIENCE
2-3 Years
SKILLS
Primary Skill: Application Support Engineer Sub Skill(s): Application Support Engineer Additional Skill(s): Application Engineer
ABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.
-
Application Support Engineer
4 weeks ago
Noida, India Acutec Global Services LLP Full timeProvide ongoing support on various flavors of Linux for different types of applications and use cases in a production environment.Configure and manage different types of Linux services (Web, DNS, Email, etc.).Should be good at learning new technologies based on Internet search and administrative guides.Assist in the design and development of open-source...
-
Application Support Engineer
4 weeks ago
Noida, India Acutec Global Services LLP Full timeProvide ongoing support on various flavors of Linux for different types of applications and use cases in a production environment.Configure and manage different types of Linux services (Web, DNS, Email, etc.).Should be good at learning new technologies based on Internet search and administrative guides.Assist in the design and development of open-source...
-
Application Support Engineer
4 weeks ago
Noida, Uttar Pradesh, India Acutec Global Services LLP Full timeProvide ongoing support on various flavors of Linux for different types of applications and use cases in a production environment.Configure and manage different types of Linux services (Web, DNS, Email, etc.).Should be good at learning new technologies based on Internet search and administrative guides.Assist in the design and development of open-source...
-
Application Support Engineer
4 weeks ago
Noida, Uttar Pradesh, India Acutec Global Services LLP Full timeProvide ongoing support on various flavors of Linux for different types of applications and use cases in a production environment.Configure and manage different types of Linux services (Web, DNS, Email, etc.).Should be good at learning new technologies based on Internet search and administrative guides.Assist in the design and development of open-source...
-
Application Support Engineer
3 days ago
noida, India Infogain Full timeApplication Support Engineer (Associate) with skills Application Support Engineer, Application Engineer for location Noida, India Posted on: June 26, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Location – Noida /work from Office/ Night Shift Candidate Location – Noida Responsibilities:...
-
L2 Applications Support Engineer
1 week ago
Noida, Uttar Pradesh, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
application engineer
1 week ago
Noida, Uttar Pradesh, India Celeros Flow Technology Full timeFor over 140 years, our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology ("Celeros FT") continues this heritage of high performance and dependability, providing mission-critical, sustainable flow control solutions for our customers around the globe. Job...
-
Optimum Info
2 months ago
noida, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
Application Support
1 week ago
Noida, Uttar Pradesh, India Niyal Services Full timeJob descriptionAPPLICATION SUPPORTatUPPCL (UP Power Corporation Limited)Salary: ₹ 8000 To 10,000 per monthAge: 18+ YearsQualification: Graduate/ Diploma in ElectricalJob Location/ Zone: Noida, Uttar PradeshORWhatsApp Resume at:Pay: ₹8, ₹10,000.00 per monthBenefits:Health insuranceShift:Day shiftLocation:Noida, Uttar Pradesh (required)Work Location: In...
-
Optimum Info
5 days ago
noida, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
Optimum Info
2 days ago
Noida, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
Optimum Info
6 days ago
Noida, Ghaziabad, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
Optimum Info
2 months ago
Noida, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
Optimum Info
2 months ago
Noida, Ghaziabad, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
Optimum Info
2 months ago
Noida, India Optimum Info Full timeAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective...
-
Application Support Engineer
2 days ago
noida, India ProPMO Services Private Limited Full timeJob Description :Looking for candidates having the experience with Front end Customer interaction.Must to have :- Excellent written and verbal communication.- 1 to 2 years application support experience- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.- Working in experience in multi team...
-
Application Support Engineer
2 days ago
Noida, India ProPMO Services Private Limited Full timeJob Description :Looking for candidates having the experience with Front end Customer interaction.Must to have :- Excellent written and verbal communication.- 1 to 2 years application support experience- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.- Working in experience in multi team...
-
Application Support Engineer
38 minutes ago
Noida, Ghaziabad, India ProPMO Services Private Limited Full timeJob Description :Looking for candidates having the experience with Front end Customer interaction.Must to have :- Excellent written and verbal communication.- 1 to 2 years application support experience- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.- Working in experience in multi team...
-
Support Engineer
2 months ago
Noida, India BrandMuscle Full timeBrandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media...
-
Support Engineer
2 days ago
noida, India BrandMuscle Full timeBrandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media...