istant Manager- Relatioship Manager

2 months ago

Mangaluru, India Vidpro Consultancy Services Full time
The ideal candidate will be apt to buildstrong relationships with strategic customers. You will be able toidentify needs and requirements to promote our company s solutionsand achieve mutual satisfaction. The goal is to contribute tosustaining and growing our business to achieve longtermsuccess.
WhatYou Will Do:
  • Developtrust relationships with a portfolio of major clients to ensurethey do not turn to competition
  • To gainconceptual clarity on the usage of Cashfree products & befamiliar with all the features of the products anddashboards
  • Gain contextual familiarity withvarious issues that Merchants can encounter and also have anunderstanding of issue resolution
  • Proactivelymonitor the business performance of key merchants and reach out torelevant internal teams to resolve issuesidentified
  • Monitor and accelerate responsespeeds resolution speeds and quality of interactions by varioussupport teams on tickets/issues raised by themerchants
  • To pick cases with very highinteractions and own it up and solveit
  • Intervene and solve big ticket items ofmerchants faster
  • Collaborating with relevantbackend teams escalating accordingly if required to solve issuespending on them.
  • To meticulously take note ofmerchant requests assess feasibility and work with relevant backendteams to fulfil the requirements on time
  • Forsignificant issues get RCAs done by responsible teams and drivepermanent fixes for the same.
  • Prepare regularreports of progress and forecasts to internal and externalstakeholders using key account metrics
  • Drivegreat Csat and NPS of key accountsmanaged

WhatYou Will Need:
  • 47years of relevant experience in Key Account Management/ Merchantservice/Merchant Experience and should be from B2B payments/Fintechor any other B2B SaaS background
  • Relevant expin client serving or merchant relationship mgtrole
  • Should have experience in handling L3escalations or escalations from CLevel Executives of the merchantside.
  • Polished communication & strongproblem solving skills

building keyrelationships,client relationship management,bankingrelationships,enterprise relationship management,problemsolving,merchant experience,communication skills,accountrelationship,customer relationship management,building long-termrelationships,relationship management,long term relationshipbuilding,b2b saas,builds relationships,clientservicing,c-level,building effective relationships,build strongrelationships,b2b payments,bank relationship management,executivelevel relationship building,strategic partner relationshipmanagement,fintech,c-level relationships,business relationshipmanagement,customer relationship management (crm),relationshipbuilding,establishing relationships,relationshipdevelopment,building c-level relationships,client relationshipsstrengthening

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