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Application Support Engineer

3 months ago

Gurugram, India Systech Technocraft Services Pvt Ltd Full time

Reporting to the Customer Support Manager (Application Support), you will play a key role in Customer Service for SYSTECH Technocraft Services Pvt. Ltd. Your primary responsibility will be to handle client queries/issues via emails, calls or personal visits, handle client delivery and troubleshooting.

WHAT YOU WILL DO

Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for SYSTECH Technocraft Services Pvt. Ltd. suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring

Impart UAT & Product Training to clients

Ensure trouble-free Warranty & AMC support to Systech clientele

Handle software installations for internal products

Conduct periodic health-checks on software solutions deployed at client locations

Undertake Proof of Concept (POC) at client locations in coordination with Business Team

Document and track incidents reported by the clients

Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution

Ensure smooth and consistent Client Relationship Management

Assist in testing, release and maintenance of pre-deployment software releases

Assist in organized deployment of patches, security fixes, and periodic product upgrades

Requirements

WHAT YOU SHOULD HAVE

B.Sc. / B. Sc. (IT) / B.E. / B. Tech. / MCA or other Technical Graduates

No prior experience is mandatory

In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite

Proficiency in deploying web-based applications

Sound skills of software troubleshooting and diagnosis

Excellent analytical and on-the-spot thinking ability

Basic computer skills, including email writing, is a must

Sound communication, inter-personal & documentation skills

Readiness to travel across the country for client-side implementation at least 2 – 3 times each month

Willingness to acquire in-depth functional knowledge of Systech software product

Benefits

  • Skill Development and Career Growth
  • Job Stability
  • Professional Networking
  • Work-Life Balance
  • Recognition and Rewards