Senior Support Consultant

2 weeks ago

Chandigarh, India Basware Full time

Job Description

We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile.

The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application.

The Senior Support Consultant will work alone and with assigned team members to provide timely and professional client support and issue resolution. The primary focus will be troubleshooting issues, data analysis, and advanced client education on software functions.

Role Accountabilities:

Develops a strong understanding of assigned product solutions and technical platforms. Provide high-quality resolutions to customers while meeting defined support standards. Provide detailed technical support on assigned products to Basware customers. Assist customers with understanding product functionality. Prioritize customer support requests and maintain adherence to SLA commitments in all cases. Provide excellent customer service, keeping a continued focus on making our customers’ lives easier and their work more valuable. Ensures customer satisfaction by advising customers on preventive maintenance and configurations. Troubleshoot potential defects and submit to product management with full analysis for bug fixing. Managing your own work queue and ensuring all are progressed and concluded in a timely fashion. Conduct remote sessions & calls with customers to progress issues where needed. Engage with internal departments to improve processes and ultimately customer satisfaction. Perform product installations / set up of environment to assist with troubleshooting issues. Comfortable to work in APAC Shift Timings permanently (3:30 a.m. to 12:00 p.m.)

Skills & Requirements

Experience and core attributes:

PL/SQL (Certification would be a plus) Working experience on Oracle/SQL databases (scripts, queries), Microsoft technologies, and Microsoft operating systems (client/server environments, IIS) Working experience with XML, Web Services Good to have knowledge of integration with SAP/other ERP systems. Good to have knowledge of the P2P cycle. Customer support experience preferred. Cloud software experience preferred. Excellent verbal and written communication, able to provide advice and coaching via both email and telephone to internal and external customers. Able to handle stress with ease and not get flustered or easily frustrated. Results and goal-oriented, with a strong work ethic. Energetic, assertive, customer-centric personality. Team player with the ability to form strong working relationships with clients and team members. Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative bent. Ability to handle multiple issues at once and prioritize that work. Has a strong desire to learn new technology (have a strong technical background – such as SQL, web servers, enterprise application support, networking, XML, HTML, or other technologies).

Basware values respect, hard work, drive and customer-centricity.

  • Senior Support Consultant

    2 months ago

    Chandigarh, India Basware Full time

    Job DescriptionWe are looking for aSenior Support Consultantrole with experience of 5+ years preferably in a support profile.The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application.The Senior Support Consultant will work alone and with assigned team members to provide timely and...

  • Senior Support Consultant

    9 hours ago

    Chandigarh, Chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to provide...

  • Senior Support Consultant

    2 weeks ago

    chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to...

  • Senior Support Consultant

    2 months ago

    chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to...

  • Associate Support Consultant

    1 month ago

    Chandigarh, India Basware Full time

    Job Description With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of...

  • Associate Support Consultant

    2 weeks ago

    Chandigarh, India Basware Full time

    Job Description With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of...

  • Senior Blockchain Consultant

    7 hours ago

    Chandigarh, Chandigarh, India Antier Solutions Full time

    Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ years Location: Mohali, Punjab About Us : We are Antier Solutions, a leading technology firm specializing in blockchain solutions.We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team.This individual will play a key role in our projects...

  • Visa Consultant

    1 month ago

    Chandigarh, India Auscanz Overseas Education Pvt. Ltd Full time

    *Only Experienced Candidates will be accepted.Key Responsibilities:Conduct in-depth consultations with clients to understand their immigration preferences, and eligibility.Advise clients on the most suitable immigration pathways based on their individual circumstances.Guide clients in the collection, preparation, and submission of required documentation for...

  • Visa Consultant

    11 hours ago

    Chandigarh, Chandigarh, India Auscanz Overseas Education Pvt. Ltd Full time

    *Only Experienced Candidates will be accepted.Key Responsibilities:Conduct in-depth consultations with clients to understand their immigration preferences, and eligibility.Advise clients on the most suitable immigration pathways based on their individual circumstances.Guide clients in the collection, preparation, and submission of required documentation for...

  • Visa Consultant

    1 month ago

    Chandigarh, India Auscanz Overseas Education Pvt. Ltd Full time

    *Only Experienced Candidates will be accepted. Key Responsibilities: Conduct in-depth consultations with clients to understand their immigration preferences, and eligibility. Advise clients on the most suitable immigration pathways based on their individual circumstances. Guide clients in the collection, preparation, and submission of required...

  • Senior Blockchain Consultant

    8 hours ago

    Chandigarh, Chandigarh, India Antier Solutions Private Limited Full time

    Job Description:Senior Consultant for Blockchain (Protocol Growth & Grants)About the Job Title:We are Antier Solutions, a renowned company specializing in groundbreaking blockchain solutions. We are in search of a highly experienced Senior Blockchain Developer to be part of our team. This person will have a pivotal role in projects related to blockchain...

  • Visa Counselor

    6 days ago

    Chandigarh, Chandigarh, India NexusGlide Overseas Consultant Full time

    Key Responsibilities: 1. Client Consultation: - Conduct detailed consultations with clients to understand their visa requirements and objectives. 2. Documentation Assistance: - Review and verify the accuracy and completeness of all documents submitted by clients. 3. Application Processing: 4. Compliance and Regulations: - Stay updated on the latest...

  • Senior Blockchain Consultant

    1 month ago

    Chandigarh, India Antier Solutions Full time

    Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation: Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in our projects...

  • Senior Blockchain Consultant

    2 weeks ago

    Chandigarh, India Antier Solutions Full time

    Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation: Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in our projects...

  • Senior Blockchain Consultant

    2 weeks ago

    Chandigarh, India Antier Solutions Private Limited Full time

    Job Description :Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation : Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in our...

  • Senior Blockchain Consultant

    2 weeks ago

    Chandigarh, India Antier Solutions Full time

    Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation: Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in our projects...

  • Senior Blockchain Consultant

    2 weeks ago

    Chandigarh, India Antier Solutions Full time

    Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation: Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in our projects...

  • Senior Blockchain Consultant

    3 weeks ago

    Chandigarh, India Antier Solutions Private Limited Full time

    Job Description :Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation : Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in our...

  • Senior Blockchain Consultant

    1 month ago

    Chandigarh, India Antier Solutions Full time

    Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation: Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in our projects...

  • Senior Blockchain Consultant

    2 weeks ago

    Chandigarh, India Antier Solutions Private Limited Full time

    Job Description : Senior Blockchain Consultant (Protocol Growth & Grants)Experience Level : 5+ yearsLocation : Mohali, PunjabAbout Us :We are Antier Solutions, a leading technology firm specializing in blockchain solutions. We are seeking a highly skilled and experienced Senior Blockchain Developer to join our team. This individual will play a key role in...