Associate Support Consultant

3 weeks ago

Chandigarh, India Basware Full time

Job Description

With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of Basware products and services.

Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.

Based in Chandigarh (India) and Iasi (Romania), our 1st line Customer Support team is an integral part of this global structure, specializing in resolving standardized technical queries and issues to ensure customer satisfaction and operational continuity.

We are currently seeking candidates for the Associate Support Consultant role, requiring a minimum of 1 year of customer support experience. Responsibilities include addressing customer queries, providing efficient problem-solving assistance, and maintaining exceptional communication for customer satisfaction. This role entails both independent work and collaboration with various teams to deliver a seamless customer experience.

As an Associate Support Consultant, you'll have opportunities to contribute to enhancing our support services while advancing your skills and career through our support and development initiatives.

Role Responsibilities:

Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat. Analyze and troubleshoot reported issues systematically. Deliver high-quality resolutions while adhering to support standards. Provide exceptional customer service with a focus on simplifying customers' experiences. Collaborate with technical teams to efficiently resolve complex issues. Proactively follow up with customers for feedback Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.

Skills & Requirements

Bachelor's degree in a relevant field or equivalent practical experience. Strong analytical skills and a knack for problem-solving Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner. Knowledge of Cloud Computing and S2P/P2P is a plus. Ability to prioritize tasks in a fast-paced environment. Previous customer support experience is mandatory. Collaborative team player. Demonstrate proficiency in SQL for data analysis. Familiarity with XML, and ERP systems. Willingness to work in shifts.

Educational qualifications:

B.E / B.Tech / M.Tech - CSE/IT MCA

  • Associate Support Consultant

    3 days ago

    chandigarh, India Basware Full time

    Job Description With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization...

  • Associate Customer Support

    3 weeks ago

    Chandigarh, Chandigarh, India Snow Planners And Builders Full time

    We are hiring!!! Designation**:Associate Customer Support** Location: Chandigarh Process: Voice **JOB SUMMARY**: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually...

  • Associate Customer Support

    2 months ago

    Chandigarh, Chandigarh, India Hoopoe Infoedge Pvt Ltd Full time

    **We are hiring!!!** **Designation: Associate Customer Support** **Location: Chandigarh** **Process: Voice** JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to...

  • Associate Customer Support

    3 weeks ago

    Chandigarh, Chandigarh, India Glory Power Solutions Pvt Ltd Full time

    We are hiring!!! Designation: Associate Customer Support Location: Chandigarh Process: Voice JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually...

  • Senior Support Consultant

    2 months ago

    Chandigarh, India Basware Full time

    Job DescriptionWe are looking for aSenior Support Consultantrole with experience of 5+ years preferably in a support profile.The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application.The Senior Support Consultant will work alone and with assigned team members to provide timely and...

  • Senior Support Consultant

    7 days ago

    Chandigarh, Chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to provide...

  • Senior Support Consultant

    2 months ago

    Chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to provide...

  • Senior Support Consultant

    3 weeks ago

    Chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to provide...

  • Senior Support Consultant

    3 weeks ago

    chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to...

  • Senior Support Consultant

    2 months ago

    chandigarh, India Basware Full time

    Job Description We are looking for a Senior Support Consultant role with experience of 5+ years preferably in a support profile. The Senior Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application. The Senior Support Consultant will work alone and with assigned team members to...

  • Associate IT Support Specialist

    2 days ago

    Chandigarh, India Edifecs Full time

    DescriptionAssociate IT, Support Specialist,OverviewTo help us continue our successful trajectory,Edifecsis looking for a stand-out candidate to join our team as an Associate IT Support Specialist.This is an exciting opportunity to join afast-growingIT department.Edifecsis looking for an Associate IT Support Specialist with a broad range of skills and...

  • Associate Customer Support

    2 weeks ago

    Chandigarh, India Wrixty Services pvt Limited Full time

    A LEADING BPO COMPANY HIRING CUSTOMER SUPPORT ASSOCIATE - VOICE PROCESS LOCATION - CHANDIGARH, WORK FROM OFFICE ONLY QUALIFICATION - GRADUATE MIN 6 MONTHS BPO EXPERIENCE MUST EXCELLENT COMMUNICATION SKILL IN ENGLISH MUST ROTATIONAL SHIFT, 6 DAYS WORKING SALARY 19K - 21K IN HAND CONNECT HR - 8116252429 **Job Types**: Full-time, Permanent **Salary**:...

  • Associate IT Support Specialist

    1 week ago

    Chandigarh, India Edifecs Full time

    Description Associate IT, Support Specialist, Overview To help us continue our successful trajectory,Edifecsis looking for a stand-out candidate to join our team as an Associate IT Support Specialist.This is an exciting opportunity to join afast-growingIT department.Edifecsis looking for an Associate IT Support Specialist with a broad range of...

  • Admission Support Executive

    19 hours ago

    Chandigarh, India MIC Immigration Consultant Pvt. Ltd. Full time

    **Position Summary**: The successful incumbent is responsible for the screening and admissions support of prospective students to the International Institutions. He/she also works with Agents and the Global Admissions team at our Consultancy. This role is specifically focused on admissions support of students from India, and closely surrounding...

  • Customer Support Associate

    2 weeks ago

    Chandigarh, India The October Company Full time

    **Requirements & other details**: Designation : Associate Customer Support Domain : Voice Skill Required : Good spoken English skills along with basic computer knowledge Experience Required : 06 Months to 1 Year (90% Requirement is for experience holders holding 1 year of relevant experience) Shifts : Rotational, 6 days working Interview Rounds : HR +...

  • International Customer Support Associate

    2 weeks ago

    Chandigarh, India S and S Enterprises Full time

    Hiring For International Customer Support Associate Salary 21,000-24,000+ 3000 Night shift allowance Night Shift ( Cab facility Pick + Drop ) 5 Days working US Shift Location= Chandigarh 7 days accommodation for those who wants to relocate Qualification = Graduate + Required Excellent Communication Skill **Salary**: ₹21,100.00 - ₹24,000.00 per...

  • Tele Caller Executive

    2 months ago

    Chandigarh, Chandigarh, India GLOBAL LEADER VISA CONSULTANT Full time

    Job Title: Telecaller **Job Description**: 1. Making outbound calls to potential clients who have expressed interest in immigration services or have inquired about our offerings. 2. Explaining the immigration procedures, visa requirements, and other relevant information to clients in a clear and concise manner. 3. Answering incoming calls from clients,...

  • Professor / Associate Professor / Assistant

    2 months ago

    Chandigarh, India Shri Vile Parle Kelavani Mandal Full time

    **FOR THE POST OF PROFESSOR - Essential: - A Ph.D. Degree with First Class Bachelor’s or Master’s Degree in Law - A Minimum of 15 years of experience in teaching/research and / or industry at the level of Associate Professor or equivalent grade, excluding period spent on obtaining the research leading to Ph.D degree/academic administration in a...

  • Professor / Associate Professor / Assistant

    7 days ago

    Chandigarh, India Shri Vile Parle Kelavani Mandal Full time

    **FOR THE POST OF PROFESSOR - Essential: A Ph.D. Degree with First Class Bachelor’s or Master’s Degree in Law A Minimum of 15 years of experience in teaching/research and / or industry at the level of Associate Professor or equivalent grade, excluding period spent on obtaining the research leading to Ph.D degree/academic administration in a University...

  • Junior Legal Associate

    2 months ago

    Chandigarh, India Better Vaccine Private Limited Full time

    _**INTRODUCTION**_ Sharma & Associates is a leading premium legal process outsourcing company established to render the best in paralegal services and solutions. We are located in the beautiful state capital and the union territory of Chandigarh. Our paralegals are well associated with the USA, UK, and Indian major firms for their immense quality and...