Customer Relationship Executive

4 weeks ago

Lucknow, India Ram Shree Chemicals Full time
  • Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
  • Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
  • Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.
  • Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
  • The ability to meet tight deadlines and outstanding time management skills.
  • Teamworking and leadership skills; youll be in charge of a team which means you need to guide employees in the right direction, create new strategies and stay on top of the administration side of things.
  • Excellent communication skills as you must speak with clients, employees, and customers.
  • Commercial awareness. A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
  • Top quality analytical skills. A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.


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