Senior Operations Analyst

6 months ago

Pune, India E902 DWS India Private Limited, Maharashtra Branch Full time

Description

The Global Passive Operations function within Technology & Operations was created as a key interface between Operations and our stakeholders across Passive Portfolio Management, Product and Capital Markets and rolls up into the newly founded group “Global Operating Platform” since August 2022.

Global Passive Operations acts as a dedicated partner for operational topics including process enhancements and project, issues, and escalation management within the Passive business pillar. Topics covered by the team usually require a strong internal network and a broad knowledge across different operational processes within DWS which helps to perform assessments followed by improvement or implementation of processes, specific technology, or systems.

The role of Passive Operations is global and involves requests from all Passive business pillars around the world including direct engagement with appointed external business partners and / or clients.

The team will consist of 25 people located in London, Frankfurt, Hong Kong, and Pune. We invite you to grow with us in a dynamic environment, to become an important part of the Global Operating Platform and make decisive contribution to the success of our organisation.

We are specifically recruiting an individual to support the EMEA ETF business. A prior understanding of Funds, Exchange Traded and/or Securitised Products will therefore be beneficial. Ideally the candidate will also have knowledge within the field of invoice management.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

The Senior Operations Analyst is responsible for a timely, complete, and accurate processing of tasks such as the following:

Accountable for accurate and on-time processing of all run the bank tasks with regards to business support. Provide advice and process knowledge across managed tasks. Ad-hoc assessments of issues arising including status reporting to management. Escalation management in case of delays. Support to ensure operational stability in close co-operation with internal and external stakeholders. Involvement in process improvement projects and other change the bank initiatives. Reporting of key performance indicators to management

A more detailed overview of your tasks:

Monthly performance reporting incl. tracking errors. Provision of Asset under Management reports to index providers and internal stakeholders. Provision of data for Marketing support. Reporting of various management information to internal stakeholders. Supporting internal stakeholders in ad hoc requests. Ad-hoc Escalation management in case of complaints. Build and foster relationships with internal and external stakeholders.

Your skills and experience

Bachelor’s or master’s degree in economics, or related field, or equivalent experience. Good understanding of asset management operations (trade life cycle), exchange traded funds, involved financial products. Excellent analytical skills and structured approach; able to comprehend new topics quickly and create the right framework for further assessment and implementation. Advanced skills in using MS Office Self-driven attitude, willing to improve the status quo and achieve tangible outcomes. Strong and committed team player, ability to connect quickly to build internal network. Full professional proficiency in English with excellent communication skills

How we’ll support you

Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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