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BPO - Customer Support Chat - Gurugram

3 months ago

Gurugram, India 2coms Full time
Hiring for the Chatprocess in leading telecom MNC @Gurgoan

AboutClient:
Its a multinationaltelecommunications holding company headquartered in London. It isthe largest provider of fixedline broadband and mobile services inthe UK and also provides subscription television and ITservices.

Wecan arrange your telephonicinterview.
We would love toconnect withyou.

JobTitle: Customer Support Advisor Chat (Nonvoice)
Work fromOffice
Candidate should haveminimum 1 Year experience in Customer Service Preferred ChatProcess

RequirementsCandidateshouldhave

1.GoodCommunicationskills

2.Handling customer through Email & chat which involvesworking in different timezones.

3.TakeEmail & chat from Global clients and initiate the rightresponse to them positively andprofessionally.

4.Flexibleto work inshifts.

5.ExcellentEnglish both verbal and written communicationskills.

6.Knowledgeof customer service principles andpractices.

7.Goodtechnicalknowledge.

Qualification:Any UG / Graduate/ PostGraduate

Experience:Minimum 6 months upto 6 Years in Customer Service Prefared ChatProcess

Shift:Rotational

WeekOff: 2 days rotational weekoff

BenefitsBothSide CAB
Chance to working withcaptive unit.
Opportunity to movelaterally within the organization through IJP for various otherroles and business units whichexist.

1.GoodCommunication skills 2.Handling calls Over Phone which involvesworking in different time zones 3.Handling calls from Globalclients and initiate the right response to them, positively andprofessionally. 4.Flexible to work in shifts. 5.Excellent English -both verbal and written communication skills 6.Knowledge ofcustomer service principles and practices 7.Basic technicalknowledge