BPO - Customer Support Chat - Gurugram
3 months ago
Hiring for the Chat process in leading telecom MNC @Gurgoan
About Client:
Its a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
We can arrange your telephonic interview.
We would love to connect with you.
Job Title: Customer Support Advisor - Chat (Non voice)
Work from Office
Candidate should have minimum 1 Year experience in Customer Service, Preferred Chat Process
RequirementsCandidate should have,
1.Good Communication skills
2. Handling customer through Email & chat which involves working in different time zones.
3.Take Email & chat from Global clients and initiate the right response to them, positively and professionally.
4.Flexible to work in shifts.
5.Excellent English - both verbal and written communication skills.
6.Knowledge of customer service principles and practices.
7.Good technical knowledge.
Qualification: Any UG / Graduate/ Post Graduate
Experience: Minimum 6 months upto 6 Years in Customer Service, Prefared Chat Process
Shift: Rotational
Week Off: 2 days rotational week off
BenefitsBoth Side CAB
Chance to working with captive unit.
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Requirements
1.Good Communication skills 2.Handling calls Over Phone which involves working in different time zones 3.Handling calls from Global clients and initiate the right response to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both verbal and written communication skills 6.Knowledge of customer service principles and practices 7.Basic technical knowledge
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