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Project and Portfolio Management and ServiceNow Project Manager

2 months ago

Hyderabad, India Experian Full time
Job Description

  • Deliver and execute a robust, adaptive Project and Portfolio process that is globally consistent allowing for regional variance as required. 

  • Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process globally and regionally. 

  • Lead monthly Global Process Owner meetings including regular status updates to stakeholders. 

  • Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures. 

  • Monitor and review the execution of the SACM process at a high-level, ensure it remains consistent with the organization’s current culture and IT Service Management strategy and ensures coordination with all other IT processes. 

  • Manage, monitor, review and update all procedural documentation and work instructions. 

  • Manage any new requirements or changes to the Process. 

  • Interfaces with other processes and/or business functions to ensure they can leverage the benefits provided by the Project and Portfolio Management process. 

  • Directs, prioritizes, and schedules audits; ensures that any corrective action identified in Process and/or Database audits are carried out. 

  • Conducts Agile ceremonies for ServiceNow development groups. 

  • Plans, organizes, and manages special projects staffed by the ServiceNow development groups and provides coordination of the various projects to ensure alignment


Qualifications

Experience and Skills: 

  • Bachelor’s degree in business, Project and Portfolio Management or related degree and seven (7) years of relevant experience or combination or education, experience, and training. 

  • Ability to adapt to a continually changing environment while managing multiple priorities. 

  • In-depth knowledge of Project and Portfolio Management processes and practices. 

Competencies and Behaviors: 

  • Analysis: Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions. 

  • Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. 

  • Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences. 

  • Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remain current with developments and trends in areas of expertise. 

  • Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals. 

  • Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships. 



Additional Information

  • Certifications: 

  • Project Management certification; PPM, Prince II, Agile and/or SCRUM 

  • Strong analytical, administrative, presentation, and project management skills are required. 

  •   

 

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