Service Desk Technician L1

JOB REQUIREMENTS - Help Desk or PC related work experience - Experience in Windows System, Retail, of the shelf Retail Applications, PoS based - Successfully met all Level-2 EPOS Technician performance accountability objectives. - Proven expertise and efficiency in support of Radiant and VeriFone POS systems. - Strong understanding of store systems and...

Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...

Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure. Maintains records in the service management system, informs users and relevant stakeholders of actions taken. Create and update knowledgebase articles. Responsible for...

Company Profile: Job Title: Service Desk Position: Systems Engineer Experience: 2+ yrs Category: IT Infrastructure Main location: Bangalore Position ID: J0224-0764 Employment Type: Full Time Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. **Job Description**: Position...

Position Description:Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal.Responds to users by providing information to enable fulfilment or resolution.Diagnoses and allocates unresolved tickets as appropriate and follows up with...

We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. Responsibilities: •...

Description Position at Zones JD Template Job Title:L1 – Service Desk Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

**Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and...

Job Description We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. ...

Position Description:• Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact.• Handle service requests, install/uninstall approved software and configurations.• Initiate service orders to technicians on site.• Actively work to...

**Company Profile**: **Job Title**: Service Desk Engineer **Position**: Systems Engineer **Experience**: 3 - 5 Yrs **Category**: IT Infrastructure **Main location**: Bangalore **Position ID**: J0823-0543 **Employment Type**: Full Time **Qualification**: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant...

Position Description: • Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact. • Handle service requests, install/uninstall approved software and configurations. • Initiate service orders to technicians on site. • Actively...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Position Description:• Efficiently and accurately triage, troubleshoot and escalate if required technical incidents of IT applications, platforms, systems and devices, to minimize business impact.• Handle service requests, install/uninstall approved software and configurations.• Initiate service orders to technicians on site.• Actively work to...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

Job Summary: We are seeking a dedicated and customer-focused IT Service Desk Technician to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering...

Handle service requests, install/uninstall approved software and configurations. - Initiate service orders to technicians on site. - Actively work to develop production environment and service delivery - Understand and implement changes in customers' production environments according to agreed change processes. - Use remote control tools and knowledge...