Virtual Banking Officer

Found in: Talent IN C2 - 2 weeks ago


Mumbai, India Maan Source Full time

HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai.



Job Title: Virtual Relationship Banking - COP Officer - Fresher

Company: HDFC Bank

Location: Mumbai

Job Type: Full-time

Salary Range: 1.7 - 2.1 lacs per annum



Job Description:

HDFC Bank is seeking a Virtual Relationship Banking - COP Officer - Fresher to provide world-class services and financial products to customers in Mumbai. The successful candidate will engage with customers, promote digital banking services, resolve queries, profile customers, and cross-sell bank products. The role also involves achieving defined objectives, meeting sales targets, maintaining interaction quality, adhering to audit and regulatory requirements, and submitting reports on time.


Responsibilities:

  • Continuously engage with portfolio customers as per contact policy
  • Handle calls as per defined standards
  • Resolve customer queries accurately
  • Promote digital banking services for superior customer service experience
  • Profile customers for right cross-servicing of bank products
  • Accurately log and resolve complaints
  • Retain customers and control attrition
  • Assess customer needs proactively and deepen relationships
  • Cross-sell 'sticky products' like Demat, Bill Pay, Advisory, etc.
  • Monitor large amount movements and account closure from deposit accounts
  • Meet defined objectives of the portfolio managed by the VRM
  • Cross-sell products across all segments (TPP, Assets, Cards, etc.)
  • Acquire and group all related IDs of the primary ID
  • Use triggers to track maturity of FDs, movement of CASA balances, etc.
  • Train staff on product knowledge and certifications
  • Generate income at a customer level
  • Achieve quality benchmarks defined from time to time
  • Follow laid-down system and process as stipulated by audit and senior management
  • Ensure accurate and timely submission of financial transactions and requests
  • Update customer interactions in CRM next
  • Submit customer base review/reports as requested by central team/senior management



Requirements:

  • Bachelor's or Master's degree in any field
  • Freshers Can Apply
  • Basic banking knowledge
  • Good communication skills




  • Virtual Banking Officer

    Found in: Whatjobs IN C2 - 1 week ago


    mumbai, India Maan Source Full time

    HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai. Job Title: Virtual Relationship Banking - COP Officer - Fresher Company: HDFC Bank Location: Mumbai Job Type: Full-time Salary Range: 1.7 - 2.1 lacs per annum Job Description: HDFC Bank is seeking a Virtual Relationship Banking - COP Officer -...


  • Mumbai, India SLPS Consulting Full time

    Hiring for virtual relationship banking officer for mumbai location. Role : cop officer Location :andheri east Experience: 0 to 1 year Skills: Excellent communication Salary : 15 k in hand + incentive Contact no : 7428735803 **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's...


  • Mumbai, India The October Full time

    **Virtual Relationship Banking-Prime** **Min Experience** 0 year **Max Experience** 2 years **Notice Period** Max 15 days **Estimated Budget** Total Budget (₹2L - ₹2.9L) Customer Engagement - Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call...

  • Banking Officer

    Found in: Whatjobs IN C2 - 1 week ago


    mumbai, India Bank Of Baroda Full time

    Job title:-Banking officer Job description :-A banking officer oversees many aspects of a retail banking environment. General duties include monitoring the operations for correct accounting procedures, approving loan packages, and developing relationships with banking customers.You will be expected to learn, understand, interpret, and implement all of the...

  • Banking Officer

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India Bank Of Baroda Full time

    Job title:-Banking officerJob description :-A banking officer oversees many aspects of a retail banking environment. General duties include monitoring the operations for correct accounting procedures, approving loan packages, and developing relationships with banking customers.You will be expected to learn, understand, interpret, and implement all of the...

  • Virtual Relationship Banking-COP Officer

    Found in: Whatjobs IN C2 - 1 week ago


    mumbai, India A2z YOUTHSOLUTION Full time

    Position description: Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call...

  • Virtual Relationship Banking-COP Officer

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India A2z YOUTHSOLUTION Full time

    Position description: Ensuring that customers get world-class services and their needs are understood andmet through financial products that the Bank has to offer.Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per thecontact policy, with accurate & complete capture of interaction details. Call...


  • Mumbai, India Miles Ahead 91 Consultants Full time

    **Qualification: - **Bachelor's Degree, Master's Degree - Immediate joiner - Mumbai locals only **Required work experience** Industry**: BFSI/Insurance** - **Role**:Fresher/Sales Years of experience**: 0 to 1** **Required Skills**: - Basic Banking - Good Communication skills **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹100,000.00 -...

  • Virtual Assistant

    3 days ago


    Mumbai, India Narrow HR Privet Limited Full time

    **Responsibilities** - Schedule meetings - Book travel and accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Proven...

  • Virtual Assistant

    7 days ago


    Mumbai, India Indian Technology Limited Full time

    2+ years’ experience of working on a Virtual Assistant or other relevant position Significant experience with current technologies٫ like desktop sharing٫ cloud services and VoIP Good practical experience with word-processing software and spreadsheets٫ particularly MS Office Good practical experience with online calendars and scheduling٫ particularly...

  • Virtual Assistant

    3 days ago


    Mumbai, Maharashtra, India SH Square Consultants Full time

    Role - Virtual Assistant - Experience - 3 to 5 yrs - Location - Mumbai & Pune - Mode - Hybrid - Shift - US - 6 PM or UK - 3 PM shifts applicable. Any shifts is given basis on Business requirement - Requirements - Has at least 3-5 years of relevant work experience as a virtual assistant is a must - 1-2 Years of experience is considered at Executive level -...


  • Saki, Mumbai, Maharashtra, India Tech mahindra pvt ltd Full time

    **Looking for Immediate Joiner Only.** **Required skills**: - Good English Communication Skills - Graduation is mandatory - MS Excel functions - Min 1 year of Exp is mandatory from BFSI & BPO background (Banking & Finance) **Shift**: - 6 days of working - Rotational Shift & 1 Rotational Week Off - Shift time 11pm to 8am (Pick up...

  • Banking

    5 days ago


    Mumbai, India We hire Full time

    Sales and Customer Service (Job Role : Virtual Sales Officer, COP, BDO sales ) WORK FROM OFFICE Location: Andheri ,Thane, Dombivali (Walk in interview) Age Criteria : upto 30 years Education : Graduation Required Salary : 12k to 18K For further details contact Sanika - 9326553928 **Salary**: ₹10,000.00 - ₹19,000.00 per month Schedule: - Day...

  • Virtual Relationship Officer

    Found in: Whatjobs IN C2 - 1 week ago


    mumbai, India Call For Jobs Full time

    Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling...

  • Virtual Relationship Officer

    Found in: Talent IN C2 - 2 weeks ago


    Mumbai, India Call For Jobs Full time

    Primary Responsibilities:Customer Engagement: Continuous engagement with the portfolio customers mapped as per thecontact policy, with accurate & complete capture of interaction details.Call handling as per defined standards. Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience. Profiling of...


  • Mumbai, India SLPS Consulting Full time

    **Primary Responsibilities**: - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the - contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. - Accurate resolution for customer queries. - Promoting Digital Banking services for a superior customer service...


  • Mumbai, India Dazzlelect Full time

    Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. - Accurate...


  • Mumbai City, Jaipur, India Icici Bank Limited Full time

    Phone Banking OfficerÂAbout the role:As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.ÂKey Responsibilities:·Â Handling and resolving customer complaints/ queries...


  • Mumbai, India Dazzlelect Full time

    **Roles and Responsibilities**: - Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. - Call handling as per defined standards. - Accurate resolution for customer queries. - Promoting Digital Banking services for a superior customer service...

  • Virtual Relationship Manager

    Found in: Whatjobs IN C2 - 2 weeks ago


    mumbai, India upGrad Rekrut Full time

    Role/ Job Title: Virtual Relationship ManagerFunction/ Department: Retail Banking (VRM)Job Purpose:RH-VRM Channel will be driving VRMs in the region to meet their objectives. He/she will be responsible for leading the RM agenda in the region and ensure following Engagement across products - Liabilities, On-boarding parameters, Retail Assets, Credit Cards,...