Customer Success Specialist

5 months ago

Coimbatore, India Better Lives :) Full time
As a Customer Success person, you will play a vital role in customer onboarding and retaining by ensuring a smooth and successful transition for new customers, setting them up for long-term success with our products and services. You will be working with the product team to resolve the customer problems with higher customer satisfaction ratings.
Experience: 2+ years
Responsibilities:                                                                                                                                                                                                     
  • Welcome and guide new customers through the onboarding process, providing product demonstrations, personalized training, and addressing initial questions or concerns. 
  • Build strong customer relationships, fostering trust and ensuring a positive experience throughout the onboarding journey. 
  • Demonstrate in-depth product knowledge by staying updated on features and functionalities to effectively guide customers through setup and ongoing use. 
  • Proactively solve problems by addressing customer inquiries promptly and efficiently, identifying solutions, and ensuring satisfaction. 
  • Provide ongoing support to customers after the initial onboarding phase, ensuring they have the resources and knowledge to leverage the product's full potential. 
  • Effectively work on the customer support channels and tickets and address them to resolve.
  • Gather and document customer feedback by actively listening to their needs and concerns, providing valuable insights for product improvements. 
Required Skills:
  • Clearly explain complex information, actively listen to customer needs, and build rapport effectively. 
  • An effective team player to work with internal teams to resolve the customer needs.
  • Build trust and foster positive relationships with new customers. 
  • Stay updated on features and functionalities to effectively guide customers. 
  • Provide a positive and supportive environment for new customers. 
  • Identify and resolve customer issues efficiently. 
  • Juggle multiple tasks and ensure timely support for new customers. 
  • Accurately record customer interactions and feedback for continuous improvement. 
  • Familiarity with SME retail SaaS and the B2B landscape is a plus. 


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