Operations Business Analyst

4 weeks ago

Mumbai, India JPMorgan Chase & Co. Full time

Organization Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the . Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate based on any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.


Job Description

The team is responsible for identifying end-to-end solutions in Cross Border payments using a client-centric approach to developing innovative solutions. These solutions address known and future client needs in addition to creating opportunities for business growth readiness, creating consistency with client experience and in the operating model and identifying areas for technology investments. The team will transform current state processes and technology platforms by employing design principles to address identified pain points. 

Review the Cross Border Payments offering today Identify operational pain points and short term fixes Focus on delivering solutions that meet operational strategic principles Streamline interactions across teams and functions Provide visibility across business silos 


As an Operations Business Analyst in our Cross Border Payments Strategy team, you will work in conjunction with relevant Product, Operations and Technology teams. You will identify solutions, drive prioritization, and deliver changes that support operations. You will also work with product and tech leads to ensure new product offerings are built in accordance with strategic operational principles and that there is a seamless delivery to the operational teams. 

Job Responsibilities:

Analyze, define, document and prioritize business and functional requirements for development and commercialization of target state products, processes and technology to meet the firm’s business objectives Analyze current and proposed payments flows and operations process flows to be able to map these into Operations-focused products that can be used to track and monitor payments Document process flows including customer interactions, operations interventions, payment processing flows and data handoffs to identify creative solutions to strategic program challenges  Conduct verification/testing of functionality, production flows and target processes Perform impact analysis for business initiatives to determine technical or operational process change for key business groups and conduct a thorough transition process to ensure that functional groups across Operations, Technology, and Service units are clear and informed on their respective target state models Take changes end to end from business requirements through to implementation and post implementation support ensuring there is a seamless and minimal risk implementation Carry out defect analysis, prioritization of fixes and verification of production functionality Support planning, tracking, and reporting of progress of requirements delivery

Required Qualifications, Capabilities and Skills

5+ years of product/change delivery experience within the financial services industry 3+ year operational experience in change delivery in Payments  Understanding of the broader payments market  Ability to build partnerships and work in a collaborative environment  Creative problem solver, capable of developing innovative and differentiated solutions  Solid record of success in supporting large-scale initiatives  Solid understanding of databases and analytics to effectively gather, analyze, and interpret data to support business decision-making Analytical skills and diligence in written documentation Project Planning, organizational skills and time management Communication skills – able to articulate a business requirement through multiple business functions and at various management levels Presentation skills – written, visual, and verbal - and meeting/workshop facilitation

Preferred Qualifications, Capabilities and Skills

Experience in ACH, Wires, cross border and cross currency payments

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